IT Operations Manager: Incident & Problem Lead

DXC TECHNOLOGY SERVICES SINGAPORE PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

DXC Technology Services Singapore Pte. Ltd. is seeking an Operations Manager to lead a team of support engineers, coordinate incident resolution, and drive continuous improvement of maintenance strategies.

The role requires managing internal and external teams, reporting to stakeholders, and ensuring SLA adherence. The ideal candidate will have a Bachelor's degree in Business or Computer Science, 5–7 years of IT program management experience, ITIL certification, and the ability to work in a

Qualifications

• Bachelor's degree in Business, Computer Science, or related discipline required.
• 5-7 years managing complex IT initiatives in a matrix environment or Operational Line Managers experience preferred.
• Experience in Application support (Java based), Infrastructure (Storage, Network, Windows, Linux, etc), Web/Application/Middleware services.
• Good understanding of government landscape is a plus.
• Strong communication skills and ability to articulate complex matters concisely.
• Good interpersonal skills with the ability to manage customers well.
• Strong analytical skills and ability to deal with complex technical and process subject matters.
• Self-motivated and able to work independently.
• ITIL certification is a must.
• Due to client-related security requirements, candidates must be eligible to obtain and maintain necessary security clearance and site access approvals.

Responsibilities

• Manage support engineers (internal, subcontractors or third-party maintainers).
• Ensure adequate communication with customer and internal stakeholders through meetings and reporting.
• Propose improvements to maintenance strategy throughout the life of the contract.
• Ensure proper crisis management by defining, driving and communicating resolution action plan in coordination with customer and internal stakeholders.
• Manage critical situations with the customer potentially with guidance of the lead or expert or senior peer.
• Prepare and present Weekly Reports to customer.
• Work a 12-hour shift onsite based on roster.

Skills

Communication skills

Interpersonal skills

Analytical skills

Self-motivated

Customer management

ITIL certification

Education

Bachelor's degree in Business, Computer Science, or related discipline

Job description

DXC Technology Services Singapore Pte. Ltd. is seeking an Operations Manager to lead a team of support engineers, coordinate incident resolution, and drive continuous improvement of maintenance strategies.

The role requires managing internal and external teams, reporting to stakeholders, and ensuring SLA adherence. The ideal candidate will have a Bachelor's degree in Business or Computer Science, 5–7 years of IT program management experience, ITIL certification, and the ability to work in a