IT Executive (Operations)

RMA CONTRACTS PTE. LTD.; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

RMA CONTRACTS PTE. LTD. is seeking a talented L1 IT support specialist to provide frontline assistance to office staff, production teams and client operations in a Singapore setting.

You will troubleshoot across hardware, software, network, email and systems while maintaining a robust network infrastructure including firewalls, LAN, switches, Wi‑Fi and VPN. The role requires hands‑on firewall management, Azure/Microsoft 365 and Entra ID administration, and the development of IT SOPs aligned with

Qualifications

• Diploma or degree in IT/CS/IS is required.
• 2–4 years of IT support or IT operations experience.
• Hands‑on experience in firewall setup and management.
• Good knowledge of LAN, switches, VLANs, DHCP/DNS and Wi‑Fi.
• Experience administering Microsoft 365, Entra ID and Azure.
• Familiarity with ISO 27001/27002 standards and PDPA requirements.
• Good troubleshooting, documentation and communication skills.

Responsibilities

• Provide first‑level IT support to office staff, production and client‑side operations.
• Troubleshoot hardware, software, network, email and system issues.
• Manage and maintain network infrastructure including firewalls, LAN, switches, Wi‑Fi and VPN.
• Administer Microsoft Azure, Microsoft 365 and Entra ID.
• Develop and maintain IT SOPs, procedures and documentation per ISO and PDPA requirements.
• Support IT audits, prepare audit documentation and follow up on corrective actions.
• Manage IT assets including setup, deployment, maintenance and disposal.
• Monitor system security, user access, backups and software updates.

Skills

Troubleshooting

Documentation

Communication

PowerShell basics

IT governance

Education

Diploma or Degree in IT/CS/IS

Tools

Firewall management

LAN & Switching

VLANs

DHCP/DNS

Wi‑Fi

Microsoft 365

Entra ID

Azure

ISO 27001/27002

PDPA

Job description

Job Description

Provide first-level (L1) IT support to office staff, production and client-side operations.

Troubleshoot hardware, software, network, email and system-related issues.

Manage and maintain network infrastructure, including firewalls, LAN, switches, Wi-Fi and VPN.

Administer Microsoft Azure, Microsoft 365 and Entra ID.

Develop and maintain IT SOPs, procedures and documentation in line with ISO standards and PDPA requirements.

Support IT audits, prepare audit documentation and follow up on corrective actions.

Manage IT assets, including equipment setup, deployment, maintenance and disposal.

Monitor system security, user access, backups and software updates.

Requirements

• Diploma or Degree in IT, Computer Science, Information Systems or equivalent.
• 2-4 years of experience in IT support or IT operations.
• Hands-on experience in firewall setup and management.
• Good knowledge of LAN, switches, VLANs, DHCP/DNS and Wi-Fi.
• Experience administering Microsoft 365, Entra ID and Azure.
• Familiarity with ISO 27001/27002 standards and PDPA requirements.
• Good troubleshooting, documentation and communication skills.

Added Advantage

• Relevant IT certifications (e.g. Microsoft Azure, Fortinet, CompTIA).
• Experience in IT audit, compliance or government project support.
• Basic PowerShell scripting knowledge.