IT Operations & Cybersecurity Lead

Straits Construction Singapore Pte Ltd; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Straits Construction Singapore Pte Ltd is seeking an experienced ICT Operations professional to maintain and upgrade IT infrastructure, monitor performance, and coordinate with vendors for timely system maintenance.

Roles include enforcing cybersecurity policies, supporting enterprise applications, and guiding staff in best practices while overseeing helpdesk operations and workforce planning.

Qualifications

• Diploma or degree in Information Technology or a related field.
• Strong technical skills in networks, servers, cybersecurity principles, and IT service management.
• Professional certifications such as ITIL, Microsoft, Cisco, or CompTIA are advantageous.

Responsibilities

• Assist in the implementation, maintenance, and upgrading of IT infrastructure, including servers, networks, storage, and cloud solutions.
• Monitor system performance and availability to ensure operational continuity.
• Coordinate with vendors and service providers for system maintenance, upgrades, and issue resolution.
• Support the management of enterprise applications and ensure system documentation is up to date.
• Support the enforcement of cybersecurity policies, procedures, and standards across the organization.
• Assist in monitoring cybersecurity risks, incidents, and system vulnerabilities.
• Help conduct regular security audits, patch reviews, and compliance assessments.
• Promote cybersecurity awareness and best practices among staff.
• Oversee day‑to‑day ICT support operations, ensuring timely resolution of technical issues.
• Supervise the helpdesk function, track service performance, and implement service improvement measures.
• Provide technical support for hardware, software, network, and system-related requests.
• Develop and maintain IT knowledge‑base and user guides.
• Assist in supervising ICT support staff, including task allocation and performance monitoring.
• Provide coaching and guidance to team members to enhance technical skills and service standards.
• Support the ICT Manager in workforce planning and competency development.
• Participate in planning and coordination of ICT and digital transformation projects.
• Assist in evaluating technology solutions and preparing project documentation.
• Collaborate with business units to support technology adoption and process improvements.
• Track project timelines, risks, and deliverables to ensure successful implementation.
• Training and Skill Improvement, including attending Seminars, Workshops and Conferences
• Manage operational matters (such as balancing staff leave, claims approval and appraisal setting) timely
• Provide timely reports on assigned tasks / projects, and give prompt advance notice for leave applications

Skills

IT infrastructure

Cybersecurity

IT service management

Networking

Server administration

Education

Diploma or degree in Information Technology

Tools

Microsoft Windows Server

Cisco Networking

VMware vSphere

Cloud platforms (AWS/Azure)

Job description

Straits Construction Singapore Pte Ltd is seeking an experienced ICT Operations professional to maintain and upgrade IT infrastructure, monitor performance, and coordinate with vendors for timely system maintenance.

Roles include enforcing cybersecurity policies, supporting enterprise applications, and guiding staff in best practices while overseeing helpdesk operations and workforce planning.