ICT Operations & Service Delivery Engineer

JOBSTER PRIVATE LTD.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

JOBSTER PRIVATE LTD. is seeking an ICT Operations and IT Administration professional in Singapore to manage service requests, incidents, and stakeholder coordination.

You will administer Microsoft 365 services, onboard/offboard users, manage licenses, and liaise with vendors to ensure timely fulfilment and governance. The role supports governance, security, and compliance activities, including asset inventories and audit-ready documentation, while providing reliable user support across workplace

Qualifications

• Diploma or Degree in IT or related discipline.
• Minimum 2 years in IT operations, IT administration, service management or infrastructure support.
• Experience supporting Microsoft 365 and workplace technologies.
• Experience working with vendors and managed service providers.
• Familiarity with IT service management processes and tools.

Responsibilities

• Raise, track, and manage ICT service requests, incidents, and operational support activities.
• Coordinate with internal stakeholders, MSPs, and vendors to fulfil requests within SLAs.
• Review submissions, approvals, and fulfilment evidence; monitor backlog and escalate issues.
• Maintain records and audit trails for operational activities.
• Assist in incident management, problem management, and operational reporting.

Skills

IT Administration

Service Request Management

Vendor Coordination

Customer Service

Stakeholder Management

Problem Solving

Attention to Detail

Governance & Compliance

Communication

Education

Diploma/Degree in IT

Tools

Microsoft 365

ITSM Tools

Job description

JOBSTER PRIVATE LTD. is seeking an ICT Operations and IT Administration professional in Singapore to manage service requests, incidents, and stakeholder coordination.

You will administer Microsoft 365 services, onboard/offboard users, manage licenses, and liaise with vendors to ensure timely fulfilment and governance. The role supports governance, security, and compliance activities, including asset inventories and audit-ready documentation, while providing reliable user support across workplace