ICT Operations Support Engineer

RAPSYS TECHNOLOGIES PTE LTD; Singapore; On-site; SGD 52,000 - 75,000; Full time

Job summary

RAPSYS TECHNOLOGIES PTE LTD in Singapore is seeking an ICT Operations Support Engineer to ensure smooth daily IT operations, resolve issues and maintain high service standards. You will handle service requests, incidents and onboarding tasks while coordinating with vendors and GovTech.

The role requires hands-on IT operations experience, proficiency with Microsoft 365, Intune and Entra ID/Active Directory, and familiarity with ITSM processes. Work is office-based in Singapore.

Qualifications

• Around 4 years of relevant experience in IT Operations, IT Administration or Workplace Support.
• Experience with Microsoft 365, Intune, Entra ID/Active Directory.
• Experience with ServiceNow/ITSM, incident and service request management.
• Experience in user onboarding/offboarding and access administration.
• Experience in endpoint provisioning and asset management.
• Experience coordinating with vendors/MSPs.
• Diploma/Degree in IT, Computer Science, Information Systems or related discipline.
• Familiarity with government ICT processes is preferred.

Responsibilities

• Manage ICT service requests, incidents and operational support within SLAs.
• Administer Microsoft 365, Intune, Entra ID and workplace technologies.
• Support user onboarding/offboarding, account and access management.
• Manage endpoint provisioning, software installation and ICT asset records.
• Coordinate with vendors, MSPs and GovTech for service fulfilment.
• Monitor vendor performance, service reports and outstanding requests.
• Support ICT governance, audit, cybersecurity and compliance.
• Maintain operational documentation and audit trails.

Skills

IT Operations

Microsoft 365

Intune

Entra ID

Active Directory

ServiceNow

ITSM

User onboarding

Access administration

Asset management

Vendor management

Education

Diploma/Degree in IT

Tools

Microsoft 365

Intune

Entra ID

Active Directory

ServiceNow

Job description

We're Hiring: ICT Operations Support Engineer!

We are looking for a skilled ICT Operations Support Engineer to join our team in Singapore. If you have hands-on experience in IT operations, troubleshooting, and supporting enterprise systems, we want to hear from you! You will play a key role in ensuring smooth daily operations, resolving technical issues, and maintaining high service standards.

Location: Singapore, Singapore
Work Mode: Work from Office
Role: ICT Operations Support Engineer

Key Responsibilities

• Manage ICT service requests, incidents and operational support within agreed SLAs.
• Administer Microsoft 365, Intune, Entra ID and workplace technologies.
• Support user onboarding/offboarding, account and access management.
• Manage endpoint provisioning, software installation and ICT asset records.
• Coordinate with vendors, MSPs and GovTech for service fulfilment.
• Monitor vendor performance, service reports and outstanding requests.
• Support ICT governance, audit, cybersecurity and compliance activities.
• Maintain operational documentation, records and audit trails.

Requirements

• Around 4 years of relevant experience in IT Operations, IT Administration or Workplace Support.
• Experience with Microsoft 365, Intune, Entra ID/Active Directory.
• Experience with ServiceNow/ITSM, incident and service request management.
• Experience in user onboarding/offboarding and access administration.
• Experience in endpoint provisioning and asset management.
• Experience coordinating with vendors/MSPs.
• Diploma/Degree in IT, Computer Science, Information Systems or related discipline.
• Familiarity with WOG ICT processes and government ICT support environments is preferred.