IT Onsite Support Engineer

NSTORY PTE. LTD.; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

N STORY PTE. LTD. is seeking an Onsite POS System Engineer to install, maintain, and troubleshoot POS systems across retail environments. You will support peripherals, diagnose issues, and ensure minimal downtime while keeping back-office systems and pricing databases current.

Ideal candidates will handle network cabling, Wi‑Fi connectivity, and liaise with service providers. The role requires on-site presence and rotating shifts, including weekends and holidays.

Qualifications

• Experience installing, maintaining, and troubleshooting POS systems.
• Ability to diagnose hardware, software, and network issues.
• Familiarity with POS peripherals and back-office systems.
• Willingness to work rotating shifts, including weekends/holidays.

Responsibilities

• Install, maintain, troubleshoot, and repair POS systems, including touchscreen registers, self-service kiosks, and card payment terminals.
• Support and maintain POS peripherals such as barcode scanners, receipt printers, cash drawers, and customer displays.
• Diagnose and resolve hardware, software, and network issues to minimize system downtime.
• Install, terminate, and maintain network cabling for store infrastructure.
• Troubleshoot wired and Wi-Fi connectivity issues affecting store operations.
• Maintain and support back-office computers, inventory management systems, and pricing databases.
• Perform software installations, system updates, configuration, and preventive maintenance.
• Provide rapid on-site technical support during peak business hours to ensure uninterrupted retail operations.
• Train cashiers and store staff to resolve common POS and system-related issues.
• Coordinate with banking/payment service providers and Internet Service Providers (ISPs) to resolve payment and network connectivity issues.
• Escalate complex technical issues to vendors or higher-level support when required.
• Maintain service records and ensure compliance with company IT standards and security policies.
• Work rotating shifts, including weekends and public holidays, to provide continuous technical support and ensure business continuity.

Skills

POS systems

Hardware maintenance

Networking

Wi-Fi troubleshooting

On-site support

Staff training

Vendor coordination

Preventive maintenance

Tools

POS peripherals

Job description

• Onsite POS System Engineer
• Install, maintain, troubleshoot, and repair POS systems, including touchscreen registers, self-service kiosks, and card payment terminals.
• Support and maintain POS peripherals such as barcode scanners, receipt printers, cash drawers, and customer displays.
• Diagnose and resolve hardware, software, and network issues to minimize system downtime.
• Install, terminate, and maintain network cabling for store infrastructure.
• Troubleshoot wired and Wi-Fi connectivity issues affecting store operations.
• Maintain and support back-office computers, inventory management systems, and pricing databases.
• Perform software installations, system updates, configuration, and preventive maintenance.
• Provide rapid on-site technical support during peak business hours to ensure uninterrupted retail operations.
• Train cashiers and store staff to resolve common POS and system-related issues.
• Coordinate with banking/payment service providers and Internet Service Providers (ISPs) to resolve payment and network connectivity issues.
• Escalate complex technical issues to vendors or higher-level support when required.
• Maintain service records and ensure compliance with company IT standards and security policies.
• Work rotating shifts, including weekends and public holidays, to provide continuous technical support and ensure business continuity.