IT Onsite Level 1 Support Engineer

AEPS IT SOLUTIONS (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 45,000 - 67,000; Full time

Job summary

AEPS ASIA is seeking an IT Onsite Engineer on a 12-month contract in Singapore to provide hands-on technical support for hardware, software and network issues. You will install, configure and maintain IT equipment, including desktops, laptops, printers, and peripherals.

You will perform routine maintenance and updates to ensure optimal IT system performance, assist in deployment of new IT projects, collaborate with the IT team to resolve complex issues, document incidents, ensure security

Responsibilities

• Provide onsite technical support for hardware, software, and network issues.
• Install, configure, and maintain IT equipment including desktops, laptops, printers, and peripherals.
• Perform routine maintenance and updates to ensure optimal IT system performance.
• Assist in deployment and implementation of new IT projects and initiatives.
• Collaborate with IT team to resolve complex technical issues and provide effective solutions.
• Document and maintain records of all service requests, incidents, and resolutions.
• Ensure compliance with company policies, procedures, and security standards.
• Provide user training and support as needed.

Job description

AEPS ASIA is a dynamic and innovative organization dedicated to providing top-notch IT solutions and support. We are currently seeking a motivated and skilled IT Onsite Engineer to join our team on a 12-month contract basis. This role requires a hands-on professional who can thrive in a fast-paced environment and deliver exceptional technical support to our clients.

• Provide onsite technical support and troubleshooting for hardware, software, and network issues.
• Install, configure, and maintain IT equipment, including desktops, laptops, printers, and other peripherals.
• Perform routine maintenance and updates to ensure optimal performance of IT systems.
• Assist in the deployment and implementation of new IT projects and initiatives.
• Collaborate with the IT team to resolve complex technical issues and provide effective solutions.
• Document and maintain accurate records of all service requests, incidents, and resolutions.
• Ensure compliance with company policies, procedures, and security standards.
• Provide user training and support as needed.