IT Manager

KANDENKO CO LTD; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

KANDENKO CO LTD is seeking an experienced IT Operations & Support lead in Singapore to manage IT services, networks, systems, and user support. The role emphasizes uptime, security, asset management, and governance, requiring robust technical and vendor-management capabilities.

Responsibilities include overseeing hardware/software lifecycle, disaster recovery planning, and staff training on cybersecurity best practices. The position is full-time and based on-site in Singapore.

Qualifications

• Minimum 8 years of IT support experience.
• Basic knowledge of LAN/WAN and troubleshooting.
• Familiarity with hardware setup and software installation.
• Experience with e-waste management is a plus.
• Developing IT policies and training materials.

Responsibilities

• Lead IT operations and provide technical support to staff.
• Manage LAN/WAN, VPN, email, and network devices for uptime.
• Procure, install, configure, and maintain hardware/software.
• Oversee vendor relationships and IT projects.
• Develop user guides and staff IT training.
• Maintain IT asset inventory and compliance with policies.

Skills

IT support experience

Networking basics

Troubleshooting

Hardware setup

Software installation

Cybersecurity awareness

Education

Diploma or degree in IT or CS

Job description

Responsibilities

1. IT Operations & Technical Support

• Lead and manage the IT support function, ensuring timely resolution of technical issues.
• Provide escalation support for complex hardware, software, email, and network problems.
• Ensure high availability of desktops, laptops, printers, servers, and other IT equipment.
• Develop and maintain IT support procedures and service standards.

2. Network & Systems Administration

• Manage and maintain the company's LAN/WAN, internet connectivity, VPN, Wi-Fi, and network devices.
• Monitor system performance and implement preventive maintenance.
• Ensure data backup, disaster recovery, and business continuity plans are in place.
• Implement and monitor cybersecurity measures, including antivirus, firewall, endpoint protection, and access control.

3. Software & Hardware Management

• Plan, procure, install, configure, and maintain hardware and software.
• Ensure software licensing compliance.
• Evaluate new technologies and recommend system improvements.
• Manage IT asset lifecycle from procurement to disposal.

4. Vendor & Project Management

• Manage relationships with IT vendors and service providers.
• Coordinate hardware procurement, maintenance contracts, and warranty claims.
• Oversee IT-related projects including system upgrades and infrastructure improvements.
• Coordinate proper disposal of obsolete equipment through approved e-waste vendors.

5. User Support & Training

• Develop user guides and IT policies.
• Conduct staff training on IT systems, cybersecurity awareness, and best practices.
• Improve user experience by implementing efficient IT support processes.

6. Compliance & Documentation

• Maintain accurate IT asset inventory.
• Ensure compliance with company policies and regulatory requirements.
• Prepare IT budgets, reports, and performance metrics.
• Develop and maintain IT documentation and SOPs.

Requirements:

• Diploma or degree in Information Technology, Computer Science, or a related field.
• Minimum of 8 years of experience in an IT support role, preferably in a construction or related industry.
• Basic knowledge of networking (LAN/WAN) and troubleshooting.
• Familiarity with hardware setup, software installation, and system maintenance.
• Familiarity with e-waste management practices is an advantage.