IT Help Desk Engineer: End-User Support & Security

ST LUKE'S HOSPITAL; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

ST LUKE'S HOSPITAL is seeking an IT Help Desk professional to deliver end-user computing support across the hospital, respond to incidents promptly and assist with onboarding/offboarding and asset inventory.

You will provide level 1 support for Windows, M365, Active Directory, and endpoint applications, perform device maintenance, and ensure security policies are followed; join project teams as needed.

Qualifications

• Minimum a Diploma in Computing, with at least 2 years of IT experience providing end-user computing support.

Responsibilities

• Coordinate and deliver IT Help Desk services to SLH end-user community, ensuring prompt response and resolution of IT issues and requests
• Facilitate IT onboarding and offboarding of users
• Maintain the accuracy and quality of inventory of IT assets.
• Provide level 1 support for IT hardware and software used in the hospital.
• Carry out maintenance, health checks and refresh of end-user devices and applications
• Monitor and ensure end-user devices comply to SLH security policies and processes
• Provide administrative and support expertise in Microsoft Windows, M365, Active Directory, security patch management and other end-point applications.
• Ensure issues are escalated in adherence to Standard Operating Procedures
• Participate as a member in project teams

Skills

End-user support

Windows OS

Microsoft 365

Active Directory

Education

Diploma in Computing

Tools

Microsoft Windows

M365

Active Directory

Job description

ST LUKE'S HOSPITAL is seeking an IT Help Desk professional to deliver end-user computing support across the hospital, respond to incidents promptly and assist with onboarding/offboarding and asset inventory.

You will provide level 1 support for Windows, M365, Active Directory, and endpoint applications, perform device maintenance, and ensure security policies are followed; join project teams as needed.