IT Intern

Lubrizol Corporation; Singapore; On-site; SGD 6,700 - 13,000; Full time

Job summary

Lubrizol Corporation in Singapore invites an undergraduate IT/CS student for a six-month internship supporting APAC Site IT daily operations. You will assist with service operations data, documentation, asset lifecycle administration, and knowledge enablement under guidance.

This role emphasizes structured tasks, process adherence, and non end‑user facing work, offering hands‑on learning in IT governance, SOP development, and basic training video creation under supervision.

Qualifications

• Undergraduate IT or CS student seeking internship.
• Commit at least 6 months.
• Basic understanding of IT operations or IT service management.
• Familiarity with Microsoft Office.
• Strong documentation and attention to detail.

Responsibilities

• Review ServiceNow tickets for completeness and process adherence.
• Prepare IT operations data, including basic trend summaries.
• Organize and maintain SOPs and operational guides.
• Assist asset lifecycle administration and inventory audits.
• Prepare IT audit and compliance documents.
• Provide remote coordination and administrative support for IT activities.
• Assist in onboarding, training, and knowledge enablement materials.
• Create basic IT training videos or walkthroughs under supervision.

Skills

Attention to detail

Documentation

Written communication

Verbal communication

Process adherence

IT operations basics

MS Office

Self-learning

Education

Pursuing IT/CS degree

6 months internship commitment

Tools

Microsoft Office (Excel, Word, PowerPoint)

Video recording tools

Job description

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Support APAC Site IT daily operations through structured back-end IT support activities, including IT service operations data support, IT documentation, asset lifecycle administration, operational readiness preparation, and IT knowledge enablement.

The role contributes to stable and compliant site IT operations by improving process quality, documentation consistency, operational visibility, and knowledge sharing effectiveness under supervision, without direct end‑user‑facing responsibilities or independent decision‑making authority.

RESPONSIBILITIES

• Assist in IT service operations support by reviewing ServiceNow tickets for completeness, accuracy, and process adherence, and flagging items requiring follow‑up.
• Support IT operations data preparation, including basic ticket trend summaries and recurring issue identification for internal reference.
• Assist in IT documentation and SOP development by organizing, formatting, and maintaining operational guides, checklists, and user reference materials.
• Support IT asset lifecycle administration activities, including asset record verification, loan device tracking, and monthly inventory audit preparation.
• Assist in preparation of IT audit and compliance supporting documents, ensuring records are organized and audit‑ready.
• Provide remote coordination and administrative support for site‑level IT activities and projects, including information collection, tracker updates, and task documentation.
• Support IT onboarding, training, and knowledge enablement activities by preparing and maintaining training materials, quick reference guides, and user documentation.
• Assist in creating and updating basic IT training videos or walkthrough recordings (e.g. onboarding steps, common IT processes, self‑service guidance) using standard tools, under guidance from Site IT.

REQUIREMENTS – EDUCATION, EXPERIENCE, SKILLS

Education & Professional Background:

• Undergraduate student currently pursuing studies in Information Technology, Computer Science or related disciplines.
• Able to commit at least 6 months of internship period.
• Basic understanding of IT operations or IT service management concepts.
• Familiarity with Microsoft Office tools (Excel, Word, PowerPoint).
• Basic familiarity with video recording or screen‑capture tools is a plus (e.g. PowerPoint recording, Teams recording, simple editing tools).
• Strong attention to detail and documentation skills.
• Ability to follow defined processes and work independently on structured tasks.
• Good written and verbal communication skills.
• Willingness to learn enterprise IT operational and knowledge‑sharing practices.

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