IT Application Intern - IT

INTERNATIONAL FRENCH SCHOOL (SINGAPORE) LTD.; Singapore; On-site; SGD 20,000 - 27,000; Full time

Job summary

INTERNATIONAL FRENCH SCHOOL (SINGAPORE) LTD. is seeking a proactive IT Intern to assist the IT-Applications team with data inventory, lifecycle management of school applications, and Level 2 support.

You will work with the Pedagogical and IT teams to clean data, update access rights matrices, and contribute to incident resolution and project tasks, while learning how enterprise tools like GLPI and Power BI are used to support operations.

Responsibilities

• Understand how our student and guardian management tool works and how the data is managed
• Build a matrix with all the access rights assigned
• Meet the different departments for a review and update of these access rights
• Feed the document Data Retention Policy and other documents related to data security.
• Work with the pedagogical team to cleanup our applications
• Update the list of active applications in our ticketing system GLPI
• Build dynamic forms in GLPI for the software requests
• Update the relevant documentation
• Review, analyse and update user's requests and Incidents
• Perform Level 2 diagnosis and resolution of incidents and requests
• Escalade unresolved issues to IT-APPS level 3 or to vendors
• Perform incident closure, verifying problem resolution with users and documenting of SOP
• Analyse recurrent incidents and be proactive
• Track SLA of incidents and requests in Power BI
• Assist the project managers with assigned tasks

Job description

As an Intern you will assist IT-Applications team on different tasks including but not limited to :

RESPONSIBILITIES

Data inventory and data cleaning for the trustmark certification:

• Understand how our student and guardian management tool works and how the data is managed
• Build a matrix with all the access rights assigned
• Meet the different departments for a review and update of these access rights
• Feed the document Data Retention Policy and other documents related to data security.
  

Applications lifecycle management/Inventory of school applications

• Work with the pedagogical team to cleanup our applications
• Update the list of active applications in our ticketing system GLPI
• Build dynamic forms in GLPI for the software requests
• Update the relevant documentation
  

Support Level 2/Project management assistant

• Review, analyse and update user's requests and Incidents
• Perform Level 2 diagnosis and resolution of incidents and requests
• Escalade unresolved issues to IT-APPS level 3 or to vendors
• Perform incident closure, verifying problem resolution with users and documenting of SOP
• Analyse recurrent incidents and be proactive
• Track SLA of incidents and requests in Power BI
• Assist the project managers with assigned tasks
  

The precise list of responsibilities described above is only indicative and subject to change,

according to the evolution and the needs of the department, and as required by the manager.