IT Executive

FOOD COLLECTIVE PTE. LTD.; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

FOOD COLLECTIVE PTE. LTD. seeks a detail‑oriented IT support professional to handle first‑line technical issues, outages, and incident response across outlets. You will troubleshoot laptops, printers, POS, CCTV, and network gear, while supporting cloud services and security compliance.

This role includes on‑site outlet visits and remote assistance for overseas teams, asset management, and documenting resolutions in JIRA. A diploma in IT and 1–2 years of experience are preferred.

Qualifications

• Diploma in IT/CS or related field.
• 1–2 years of IT support experience.
• Strong hardware troubleshooting, basic networking, and system administration knowledge.
• Familiarity with cloud platforms (AWS preferred), Google Workspace, Zoom Phone, and common business systems.
• Good understanding of IT asset management and security practices.
• Ability to work under pressure, prioritize tasks, and meet deadlines.

Responsibilities

• Act as first responder for P1 IT incidents to minimize disruption and ensure timely resolution.
• Troubleshoot hardware and software issues for end-users (laptops, printers, POS, CCTV, network equipment).
• Provide user support for IT matters across F&B and Beauty Group.
• Perform routine system maintenance, monitoring, and troubleshooting of hardware, software, and network.
• Maintain records of IT hardware/software inventory and assets.
• Document issue resolutions and steps in JIRA for knowledge sharing.
• Manage user accounts and access in compliance with security protocols.
• Support cloud operations including AWS server monitoring, backups, and security compliance.
• Conduct on-site outlet support and remote support for overseas teams as needed.
• Assist with IT project implementations and escalate to 2nd level support when required.
• Participate in security audits and PDPA compliance activities.

Skills

Hardware troubleshooting

Networking basics

System administration

Cloud platforms (AWS)

Google Workspace

JIRA

Security practices

Communication skills

Documentation

Remote support

Education

Diploma in Information Technology/Computer Science

Tools

AWS

Google Workspace

Zoom Phone

JIRA

Job description

First-Line Technical Support:

Act as the first responder for critical IT incidents (P1 issues) to minimize disruption and ensure timely resolution.

Troubleshoot hardware and software issues for end-users, including laptops, printers, POS systems, CCTV, and network equipment.

Provide user support for both F&B and Beauty Group related IT matters (depending on assignment).

System & Network Maintenance:

Perform routine system maintenance, monitoring, and troubleshooting for hardware, software, and network infrastructure.

Oversee and maintain group network infrastructure and ensure stable and secure connectivity.

Support cloud environment operations, including AWS server monitoring, backups, and security compliance (for Network Consultants).

Asset & Inventory Management:

Maintain accurate records of IT hardware and software inventory.

Coordinate IT asset deployment, ensuring proper documentation, tracking, and replacement as required.

Project & System Support:

Assist with IT project implementation, system enhancements, and escalations to 2nd level support when necessary.

Document issue resolutions and troubleshooting steps clearly in JIRA for knowledge sharing.

User & Access Management:

Manage user accounts, system access, and email groups in compliance with security protocols.

Ensure proper clearance and access removal for resignees.

Cybersecurity & Data Compliance:

Participate in system monitoring for threats, conduct security audits, and assist with vulnerability assessments.

Support compliance with PDPA (Personal Data Protection Act) guidelines across departments.

Communication & Documentation:

Provide clear, non-technical explanations to users.

Maintain proper task tracking and reporting through JIRA and daily updates as required.

Keep IT calendars and records updated, including site visits and leave arrangements.

Outlet & Remote Support:

Conduct on-site support at outlets when necessary, carrying required equipment.

Provide remote support for overseas teams or outlets as needed.

Requirements:

• Diploma in Information Technology, Computer Science, or a related field.
• Minimum 1-2 years of relevant IT support experience.
• Strong knowledge of hardware troubleshooting, basic networking, and system administration.
• Familiarity with cloud platforms (AWS preferred), Google Workspace, Zoom Phone, and common business systems.
• Good understanding of IT asset management and security practices.
• Ability to work under pressure, prioritize tasks, and meet deadlines.
• Strong interpersonal and communication skills, with the ability to explain technical issues in simple terms.
• Proactive, reliable, and willing to learn new technologies.

Desirable Attributes:

• Team player with a positive attitude and patience in handling user frustrations.
• Willingness to support after-hours or weekend tasks for urgent issues.
• Ability to adapt to new processes and evolving system requirements.
• Attention to detail in record-keeping and documentation.