Information Technology Infrastructure Manager

TWG Tea Company; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

TWG Tea Company is seeking a senior IT leader to oversee all IT infrastructure, including on-premise and cloud environments, for its Singapore headquarters. You will build and manage a capable team, govern IT budgets, and drive cybersecurity and ERP/CRM/eCommerce initiatives across stores and offices.

The role requires a degree or diploma in Computer Science with at least 8 years of relevant experience, including 3 in management, plus hands-on expertise in Hyper-V, Azure/AWS, M365, and BI/ERP

Qualifications

• Degree or Diploma in Computer Science or related field; 8+ years of experience with 3+ years in management.
• Hands-on experience in Hyper-V virtualization and cloud platforms (Azure/AWS).
• Experience with network infrastructure, server room/farm administration, and Microsoft 365 suite.

Responsibilities

• Oversee IT infrastructure team across on-premise and cloud environments, store-front and back-office IT, CCTV, biometrics, IT asset management, cybersecurity.
• Ensure zero downtime for critical applications and server room operations.
• Lead and manage IT professionals, vendors, and outsourced resources; collaborate with regional teams and group management.

Skills

Leadership

Strategic thinking

Communication

Problem solving

Team player

Independence

English proficiency

Mandarin/French (advantage)

Education

Degree or Diploma in Computer Science

Tools

Hyper-V

Azure

AWS

Microsoft 365

SharePoint

Teams

OneDrive

Planner

Power Automate

Job description

This position reports to the Head of IT at the brand headquarters located in Singapore.

Responsibilities:

• Oversee IT infrastructure team, managing all aspect of IT on-premise and cloud infrastructure, Store-front and back-office IT matters, CCTV, Biometrics, IT asset management, Cyber-Security, etc
• Ensure smooth daily IT operations and zero downtime for critical applications and server room
• Build, lead and manage a team of IT professionals, vendors and outsourced resources, while working closely with other IT teams, countries, brands management and group management to achieve targets
• Manage IT budget and monitor CAPEX/OPEX expenses and spendings
• Provide IT best practices and propose and justify necessary improvements & tools to existing process flows, daily work flows and analytical data.
• Formulate and establish IT policies and best practices while complying with group requirements and audits
• Project manage and support management initiatives and visions
• Spearhead and lead R&D projects for continuous improvement on existing workflow, tools and systems.
• Assist and subsidiaries in their daily IT operations, store opening renovations, and POS/ ERP/ CRM/ eCommerce projects

Requirements:

• Degree or Diploma in Computer Science or a related field with at least 8 years of relevant experience, including 3 years in a managerial role.
• Hands-on experience in Hyper-V virtualisation, Azure/AWS Cloud Computing, Network Infrastructure, Server Room and Server Farm administration, Microsoft 365, Sharepoint, Teams, etc
• Must have work experience managing team in Retail and/or F&B industry and understand the dynamic job nature within the industry
• Must have experience in all IT aspects of store opening and renovation projects
• Must have experience in building and administrating M365 eco-systems, namely Exchange, Sharepoint, Teams, One-drive, Planner, Power-Automate, etc
• Must have project implementation experience in one or more of the following systems – POS, ERP, Business Intelligence, eCommerce
• Knowledge or work experience in technical solutioning and development will be advantageous
• Good communications and problem-solving skill
• Team player and be independent in executing work-related jobs.
• Proficient in written and spoken English. Ability to converse in Mandarin or French would be advantageous to communicate with stakeholders in the China and French-speaking markets.
• Occasional travelling required