IT Helpdesk Support: Quick User Tech Help & Troubleshooting

HMI Medical; Singapore; On-site; SGD 24,000 - 42,000; Full time

Job summary

HMI Medical is seeking a Helpdesk Support professional in Singapore to provide first-level IT assistance for hardware, software, and printers. You will troubleshoot business applications and network issues, manage user accounts, and guide users on IT best practices to boost productivity.

Applicants should have a diploma in IT/Computing, solid problem‑solving and communication skills, and a willingness to learn new technologies. Experience in healthcare or regulated environments is an advantage.

Qualifications

• Diploma or equivalent in IT/Computing.
• Basic knowledge of troubleshooting applications and quick learning of business processes.
• Good problem-solving, communication and interpersonal skills.
• Experience in healthcare or regulated environments handling personal data is an advantage.

Responsibilities

• Provide first-level technical support to users for hardware, software, and printers.
• Diagnose and resolve issues related to business applications, networks, and devices.
• Assist with user account creation, password resets, and access permissions.
• Guide users on IT systems and best practices to improve productivity.
• Follow IT security policies and data protection procedures.

Skills

Basic IT support

Troubleshooting

Customer service

Communication skills

Multi-tasking

Education

Diploma in IT/Computer Engineering

Tools

Helpdesk software

Windows OS

Networking basics

Job description

HMI Medical is seeking a Helpdesk Support professional in Singapore to provide first-level IT assistance for hardware, software, and printers. You will troubleshoot business applications and network issues, manage user accounts, and guide users on IT best practices to boost productivity.

Applicants should have a diploma in IT/Computing, solid problem‑solving and communication skills, and a willingness to learn new technologies. Experience in healthcare or regulated environments is an advantage.