IT Helpdesk Engineer [SGP]

Hanwha Ocean EPU; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

Hanwha Ocean EPU is seeking an IT Helpdesk Support Engineer in Singapore to provide first level IT support, manage servers, laptops, printers, and network infrastructure, and assist with setup and access control for staff. The role collaborates with global IT standards and local vendors to ensure smooth operations.

The ideal candidate holds a Diploma/Degree in Computer/Info-Comm Technology with 2–3 years of IT support experience and strong problem-solving and communication skills, working in a

Qualifications

• Diploma or Degree in Computer/Info-Comm Technology or related.
• 2–3 years of IT support experience assisting computer users.
• Hands-on in Windows, Office, antivirus, VPN, and Active Directory.
• Good communicator with problem-solving skills.
• Ability to work in a team and with diverse groups.

Responsibilities

• Provide first level IT support to all employees (Windows, Office365, engineering software).
• Administer IT systems including servers, laptops, printers, and network infrastructure.
• Set up new user accounts, devices, and access rights according to policy.
• Monitor cybersecurity compliance and liaise with IT security teams.
• Coordinate procurement and inventory of IT equipment and software licenses.

Skills

Good communication

Teamwork

Problem-solving

Education

Diploma/Degree in Computer/Info-Comm Technology

Tools

Active Directory

VPN

Job description

Location: Singapore, SG

Requisition ID: 1626

At Hanwha Ocean EPU, we empower our people to engineer the future of sustainable energy through meaningful work on cutting‑edge offshore, onshore, and global infrastructure projects that create lasting impact for industries and communities worldwide.

As we evolve into a comprehensive EPCI(O) solutions provider, our expanding portfolio now spans FPSO, FLNG, floating production units, renewables, onshore power generation, and future centric infrastructure projects. Our globally connected teams collaborate across regions and disciplines to solve complex engineering challenges and deliver world‑class end‑to‑end solutions.

Explore opportunities to be part of our dynamic team at the Energy Plant Unit and contribute to groundbreaking projects that redefine the onshore and offshore industry. #OneEPU

“Build, what matters. Grow, without limits. Power, the future with Hanwha Ocean EPU.”

Position Overview

The IT Helpdesk Support Engineer will provide first level IT support to all employees, administer and maintain IT systems including servers, laptops, printers, and network infrastructure (LAN/Wi-Fi/VPN).

Key Responsibilities

• Manage and maintain IT systems including servers, laptops, printers, and network infrastructure (LAN/Wi‑Fi/VPN)


• Provide 1st IT support for staff (Windows, Office365, engineering software)


• Set up new user accounts, devices, and access rights in accordance with company policy


• Monitor cybersecurity compliance and liaise with Group IT security teams


• Manage relationships with local IT vendors, telecom providers, and hardware suppliers


• Coordinate procurement and inventory of IT equipment and software licenses


• Act as local IT project coordinator during system upgrades, migrations, or office expansions


• Support international collaboration tools (MS Teams, SharePoint, remote access tools)


• Troubleshoot hardware/software/network issues in coordination with global HQ


• Maintain documentation of systems, procedures, and asset records


• Collaborate with the IT department of Hanwha Ocean HQ in Korea to ensure alignment of global IT standards


• Provide support for the setup and management of dedicated servers, domains, and local infrastructure as needed

Qualifications

• Diploma / Degree in Computer / Info‑Comm Technology or related


• At least 2-3 years of relevant working IT support experience supporting computer users


• Hands‑on experience in supporting desktop/laptop hardware, network printer, Microsoft Windows, and standard software (Microsoft Office, Microsoft Outlook client, Antivirus, Internet browser) and Computer setup, Microsoft Active directory, VPN setup/troubleshooting


• Good communicator with strong problem‑solving skills


• Ability to work in a team environment to engage and motivate team members


• Positive attitude and able to work well with culturally and geographically diverse teams

Diversity And Inclusion

Hanwha believes that diversity and inclusion are vital to our success. We believe that by embracing different ideas and approaches, we enhance our ability to deliver the best results for our employees, our environment, and ultimately our business partners and customers. We foster a culture where all colleagues are able to share their passions and ideas in order that we may collectively embrace and overcome the challenges in our industry, and work toward a brighter future.

Hanwha is an Equal Opportunity /Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.