IT Helpdesk Engineer — Global IT Support & Upgrades

Hanwha Ocean EPU; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

Hanwha Ocean EPU is seeking an IT Helpdesk Support Engineer in Singapore to provide first level IT support, manage servers, laptops, printers, and network infrastructure, and assist with setup and access control for staff. The role collaborates with global IT standards and local vendors to ensure smooth operations.

The ideal candidate holds a Diploma/Degree in Computer/Info-Comm Technology with 2–3 years of IT support experience and strong problem-solving and communication skills, working in a

Qualifications

• Diploma or Degree in Computer/Info-Comm Technology or related.
• 2–3 years of IT support experience assisting computer users.
• Hands-on in Windows, Office, antivirus, VPN, and Active Directory.
• Good communicator with problem-solving skills.
• Ability to work in a team and with diverse groups.

Responsibilities

• Provide first level IT support to all employees (Windows, Office365, engineering software).
• Administer IT systems including servers, laptops, printers, and network infrastructure.
• Set up new user accounts, devices, and access rights according to policy.
• Monitor cybersecurity compliance and liaise with IT security teams.
• Coordinate procurement and inventory of IT equipment and software licenses.

Skills

Good communication

Teamwork

Problem-solving

Education

Diploma/Degree in Computer/Info-Comm Technology

Tools

Active Directory

VPN

Job description

Hanwha Ocean EPU is seeking an IT Helpdesk Support Engineer in Singapore to provide first level IT support, manage servers, laptops, printers, and network infrastructure, and assist with setup and access control for staff. The role collaborates with global IT standards and local vendors to ensure smooth operations.

The ideal candidate holds a Diploma/Degree in Computer/Info-Comm Technology with 2–3 years of IT support experience and strong problem-solving and communication skills, working in a