IT Helpdesk Engineer: Onsite & Remote Support

B Alliance; Singapore; On-site; SGD 33,000 - 50,000; Full time

Job summary

B Alliance is seeking an IT onsite support engineer to resolve end-user issues both on-site and remotely. You will create and manage OS images, assist with printers and devices, and coordinate with Level 2 for escalations.

A willingness to learn, basic PC repair skills, and familiarity with Active Directory/Intune are desired. You will work independently with guidance as needed, communicate clearly with users, and participate in preventive maintenance and inventory checks to keep systems secure

Qualifications

• Willing to learn; passion for technology.
• Experience/interest in troubleshooting and repairing PCs/notebooks.
• Familiar with creating new images using Rufus, Acronis or any interface.
• Able to work independently and stay motivated.
• Able to adapt communication style and de-escalate tense interactions.

Responsibilities

• Support end users onsite and remotely to resolve IT-related issues daily.
• Create tickets and follow up until resolution.
• Coordinate with Level 2 for escalations.
• Maintain desktops hardware configuration, OS images & printers, documentation.
• Periodic checks on system and inventory.
• Familiar with domain controller, adding/removing users in Active Directory/Intune.
• Learn basic configuration of compliance access (conditional access, policy implementation, report analysis).
• Monitor and carry out preventive maintenance within endpoints.
• Utilize management portal to monitor, patch, isolate and remove applications.
• Create images for computers via inhouse software to improve efficiency.

Skills

Troubleshooting

Independent工作/Autonomy

Communication

De-escalation

Education

Nitec/Diploma or advanced diploma in IT/CS

Tools

Rufus

Acronis

Intune

Active Directory

Job description

B Alliance is seeking an IT onsite support engineer to resolve end-user issues both on-site and remotely. You will create and manage OS images, assist with printers and devices, and coordinate with Level 2 for escalations.

A willingness to learn, basic PC repair skills, and familiarity with Active Directory/Intune are desired. You will work independently with guidance as needed, communicate clearly with users, and participate in preventive maintenance and inventory checks to keep systems secure