IT Support Engineer / Desktop Support - TK

PASONA SINGAPORE PTE. LTD.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

PASONA SINGAPORE PTE. LTD. is seeking an IT Support Engineer to provide onsite IT support, manage Microsoft 365, and keep day-to-day IT operations running smoothly. You will troubleshoot issues, assist business users, and coordinate with regional IT teams for reliable IT services.

The role emphasizes end-user support, Windows administration, and basic cloud knowledge, with opportunities to grow in a multinational environment.

Qualifications

• 1–3 years of IT Support/Helpdesk/Operations experience.
• Enterprise environment experience preferred.
• Hands-on onsite end-user support experience.
• Experience administering Microsoft 365 services.
• Proficient in MS Office applications.
• Knowledge of cloud platforms (Azure/AWS) is a plus.
• Basic understanding of cloud, cybersecurity, networking and IAM."
• Strong analytical and troubleshooting abilities with attention to detail.

Responsibilities

• Provide onsite and remote technical support to end users.
• Diagnose and resolve issues with desktops, laptops, printers and peripherals.
• Install, configure, and maintain Windows OS and business apps.
• Administer and support Microsoft 365 applications (Outlook, Teams, Office).
• Manage user accounts via Entra ID and access control.
• Support network connectivity (LAN, Wi-Fi, VPN).
• Coordinate with hardware vendors for repairs and warranty issues.
• Perform software installation, configuration, and routine maintenance.
• Handle incidents and service requests while meeting SLAs.
• Collaborate with regional IT teams to ensure stable IT operations.

Skills

Onsite IT support

End-user support

Troubleshooting

Microsoft 365

Windows OS

Networking basics

Azure/AWS basics

Security awareness

Communication

Tools

Microsoft 365

Microsoft Entra ID

Azure

VPN

Job description

IT Support Engineer

We are looking for a proactive and customer-orientedIT Support Engineerto provide onsite IT support and ensure the smooth operation of the company's IT infrastructure. The successful candidate will be responsible for delivering end-user technical support, administering Microsoft 365, and maintaining day-to-day IT operations.

This role is ideal for someone who enjoys troubleshooting technical issues, collaborating closely with business users, and working with regional IT teams to deliver reliable and efficient IT services.

Job Responsibilities:

• Provide onsite and remote technical support to end users.

• Diagnose and resolve issues related to desktops, laptops, printers, and other peripherals.

• Install, configure, and maintain Windows operating systems and business applications.

• Administer and support Microsoft 365 applications, including Outlook, Teams, and Microsoft Office.

• Manage user accounts and access through Microsoft Entra ID (formerly Azure Active Directory).

• Support network connectivity, including LAN, Wi-Fi, and VPN environments.

• Coordinate with hardware vendors for equipment repairs and warranty-related issues.

• Perform software installation, system configuration, and routine maintenance.

• Manage incidents, service requests, and problem tickets while ensuring service levels are met.

• Work closely with regional IT teams to maintain stable and secure IT operations.
  

Job Requirements:

• Minimum 1-3 years of experience in IT Support, IT Helpdesk or IT Operations

• Experience providing technical support in an enterprise environment.

• Hands-on experience delivering onsite end-user support.

• Experience administering Microsoft 365 services.

• Proficient in Microsoft Office applications (Excel, Word, Outlook).

• Knowledge of Microsoft Azure, AWS, or other cloud platforms is an advantage.

• Basic understanding of cloud computing, cybersecurity, networking, and identity & access management.

• Strong analytical and troubleshooting skills with excellent attention to detail.

• A customer-focused team player with strong communication and interpersonal skills.