IT Field Support Engineer

TRT; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

TRT is seeking a qualified professional for a role requiring security clearances and extensive telecom hardware experience. You will manage spare parts movement, handle incidents, and coordinate deliveries to field engineers and service partners. Strong knowledge of 4G/5G, OpenStack, Kubernetes, and CNF deployment is essential.

Ideal candidates have MSD CAT 2A clearance and 5+ years in telecom implementation, with travel to TRT offices globally as needed.

Qualifications

• The AFE must meet MSD CAT 2A Security Clearance requirements and possess a minimum of five years of implementation experience with a telecommunications vendor.
• Preference is given to those with G50 Access Clearance Forms for the Ministry of Home Affairs and Ministry of Defense.

Responsibilities

• Manage the spares movement inbound and outbound the warehouse.
• Resolution of minor incidents raised by our customers.
• Assisting on parts deliveries to Field Engineers & Service Partner Engineers onsite.
• Incidents and changes can be related to servers, tape libraries/drives, storage devices, printers, and other equipment.
• Conduct quarterly stock takes and audits; maintain inventory accuracy above 95%.
• Coordinate deliveries and source local service partners and logistics suppliers.
• Communicate effectively with customers and provide timely updates for service calls.

Skills

4G/5G call flows

OpenStack

Kubernetes

CNF deployment

Network functions integration

IT/storage training

spare parts warehouse experience

Job description

**ONLY APPLICANTS THAT ARE SINAGPOREAN NATIONALS OR ARE SINGARORE PERMANENT RESIDENTS WILL BE CONSIDERED FOR THIS ROLE**

Preference is given to those applicants with G50 Access Clearance Forms - These forms are for the Ministry of Home Affairs and Ministry of Defense

Requirements:

The AFE must meet at least MSD CAT 2A Security Clearance requirements and possess a minimum of five years of implementation experience with a telecommunications vendor.

The candidate should demonstrate expertise in the following areas:

• 4G and 5G telecom call flows and troubleshooting
• OpenStack and Kubernetes deployment and operations
• Deployment of Containerized Network Functions (CNF)
• Integration of various Network Functions
• Training and Certification in IT and server storage would be an advantage.
• Preferably have 4 years up of experience in IT spare parts control & warehouse maintenance.
• Willing to be assigned on the stated office location, and to travel to TRT offices globally on as needed basis.

Primary Job Functions:

• Manage the spares movement inbound and outbound the warehouse
• Resolution of minor incidents that are raised by our customers
• Assisting on parts deliveries to Field Engineers & Service Partner Engineers onsite.

** Incidents and changes can be related to Servers, tape libraries/drives, storage devices, printers, and various other pieces of equipment.

Other responsibilities:

• Manage spare parts inventory movement and coordinate deliveries.
• Conduct quarterly stock takes and audits.
• Perform minor hardware maintenance tasks and conduct proactive audits.
• Perform quarterly preventive maintenance.
• Communicate effectively with customers and provide timely updates for service calls.
• Continuously learn new skills and update internal procedures.
• Source local service partners and logistics suppliers.
• Monitor ticket status for resolution and ensure warehouse inventory movement and labeling compliance.
• Maintain clean and organized work areas, and adhere to ESD and OHS requirements.
• Maintain over 95% accuracy between inventory database and actual warehouse stock.
• Resolve supported incidents or tickets within SLAs.
• Ensure prompt, professional, and reliable customer communication.
• Meet commitments made to customers or reschedule with their approval.
• Continuously improve technical and non-technical skills.
• Escalate issues through proper channels in a timely manner.
• Adhere to company policies.
• Collaborate with the team for local parts sourcing