IT Executive (User Support | Hardware | Woodland | $3.5k+AWS+VB) JF

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

Trust Recruit Pte Ltd in Singapore seeks an IT Support & Helpdesk professional to provide administrative, technical, and operational support to the IT Department across local and regional offices. The role assists in day-to-day management of IT infrastructure, systems, apps, and end-user support.

The ideal candidate has a Diploma in IT and 1–2 years of hands-on experience with networking, hardware, software, and remote support tools; strong problem-solving, communication, and ability to work

Qualifications

• 1–2 years of IT support, helpdesk, infrastructure, or system administration experience.
• Diploma in IT or related field required.
• Familiarity with networking, hardware, operating systems, enterprise apps, and remote support tools.

Responsibilities

• Provide first- and second-level technical support for hardware, software, network, and system issues.
• Install, configure, deploy, and maintain desktops, laptops, OS, and business apps.
• Manage user accounts and access rights for PC systems, M365, Azure AD, and ERP apps.

Skills

IT support

Troubleshooting

Communication

Analytical thinking

Education

Diploma in Information Technology

Tools

Microsoft 365

Azure Active Directory

ERP systems

Job description

Roles & Responsibilities:

Key Objective: Provide administrative, technical, and operational support to the IT Department. Assist the IT Senior Executive in the day-to-day management of IT infrastructure, systems, applications, and end-user support while ensuring efficient IT service delivery across local and regional operations.

1. IT Support & Helpdesk Services

• Provide first-level and second-level technical support to end users for hardware, software, network, and system-related issues.
• Install, configure, deploy, and maintain desktop computers, laptops, operating systems, and business applications.
• Set up and troubleshoot IT equipment, including printers, scanners, monitors, and other peripherals.
• Perform software installation, updates, patch management, and system troubleshooting.
• Support users remotely and on-site across local and regional offices.

2. User Account & Access Management

• Create, configure, and maintain user accounts, profiles, and access rights for PC systems, Microsoft 365, Azure Active Directory, and ERP applications.
• Manage password resets, account permissions, and user access requests in accordance with company policies.
• Assist in onboarding and offboarding activities for employees.

3. Infrastructure & Systems Administration

• Assist in the administration and maintenance of Active Directory, servers, and related IT infrastructure.
• Monitor system performance and review daily logs to ensure system stability and availability.
• Troubleshoot and resolve network connectivity, infrastructure, and application-layer issues.
• Support the deployment and maintenance of new systems, applications, and technology solutions.

4. SAP & Business Application Support

• Provide user support, troubleshooting, and issue resolution for SAP and corporate business applications.
• Coordinate with users and vendors to ensure smooth operation of business-critical systems.

5. IT Asset & Inventory Management

• Maintain accurate records of IT assets, hardware, software licenses, and equipment inventory.
• Conduct regular IT inventory assessments and audit reviews.
• Track asset allocation, movement, maintenance schedules, and disposal activities.

6. Vendor & Third-Party Coordination

• Liaise with external vendors and service providers for hardware repairs, warranty claims, and replacement of faulty equipment.
• Coordinate support activities and follow up on service requests to ensure timely resolution.

7. Security, Compliance & Governance

• Assist in implementing and enforcing IT policies, procedures, and security standards.
• Support user access control, system security updates, and compliance initiatives.
• Ensure adherence to company IT governance and cybersecurity requirements.

8. Project & Regional Support

• Assist in the planning, coordination, implementation, and rollout of IT projects at both local and regional levels.
• Provide technical support during system upgrades, migrations, and new technology deployments.
• Support regional offices remotely for infrastructure, systems, and application-related activities.

9. CCTV & Facilities Technology Support

• Assist in the maintenance, troubleshooting, and monitoring of CCTV systems and related security technology infrastructure.
• Coordinate repairs and maintenance activities with vendors when required.

10. Administrative & General IT Duties

• Provide administrative support for the IT department and maintain relevant documentation.
• Prepare reports, update technical records, and maintain operational documentation.
• Assist IT team members with ad hoc assignments and other IT-related operational duties as assigned by IT Manager.

Requirements:

• Minimum Diploma in Information Technology, or any other related fields
• Minimum 1-2 years of relevant working experience in IT support, helpdesk, infrastructure, or system administration.
• Basic knowledge of IT infrastructure, including networking, hardware, operating systems, enterprise applications and remote support tools.
• Strong analytical and problem-solving skills
• Good interpersonal and communication skills with the ability to interact effectively with users at all levels.
• Ability to work independently, meticulous and organised.
• Able to manage multiple tasks, prioritize workload, and perform effectively under pressure and tight deadlines.
• Team player with a positive attitude and willingness to learn new technologies and systems.
• Willing to support Regional IT activities as and when required.
• Willing to travel between company offices within Singapore and regional offices when required

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Jun Ping (Jeff)

EA Personnel Reg No: R25128522