IT Executive (customer / ticketing)

RIGHT SEARCH PTE. LTD.; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

RIGHT SEARCH PTE. LTD. seeks a capable technical support specialist to stay close to systems, diagnose real-time issues, and help ensure the stability of mission-critical infrastructure.

You will assist service requests, coordinate with internal teams, document work, and help maintain firmware and maintenance activities under contract frequency. A diploma or degree in engineering or IT and 2–3 years' experience are expected, with ITIL familiarity and the ability to operate in a 24/7 environment.

Qualifications

• Diploma or degree in Engineering, IT, Network Engineering, or related field.
• 2–3 years of experience in technical support and service operations.
• Familiarity with ITIL processes (Incident, Problem, Change Management).
• Ability to track multiple service requests and meet timelines.
• Experience in troubleshooting system or network incidents.
• Ability to work in a high-pressure, 24/7 operational environment.

Responsibilities

• Assist and support service request, issues tracking and documentation
• Assist in customer communication
• Maintain all service documentation and records
• Coordinate internal teams to fulfil customer service requests
• Assist preventive maintenance (routine checks), firmware update and related maintenance activities as per contract frequency
• Update and track internal inventory and update documentation

Skills

ITIL familiarity

Multi-ticket tracking

24/7 operational readiness

Customer communication

Education

Engineering/IT/Network Engineering degree or diploma

Job description

This role is ideal for someone who enjoys being close to the systems, solving real-time technical problems, and ensuring the stability of mission-critical infrastructure.

Responsibilities

• Assist and support service request, issues tracking and documentation
• Assist in customer communication
• Maintain all service documentation and records
• Coordinate internal teams to fulfil customer service requests
• Assist preventive maintenance (routine checks), firmware update and related maintenance activities as per contract frequency
• Update and track internal inventory and update documentation

Requirements

• Diploma or Degree in Engineering, IT, Network Engineerinig, or related field
• Minimum 2-3 years of experience in technical support and service operations Familiarity with ITIL processes (Incident, Problem, Change Management) Ability to track multiple service requests and issues, ensure timelines are met
• Experience in troubleshooting system or network-related incidents
• Ability to work in a high-pressure, 24/7 operational environment