IT Executive

HONG YE GROUP PTE. LTD.; Singapore; On-site; SGD 39,000 - 61,000; Full time

Job summary

HONG YE GROUP PTE. LTD. in Singapore seeks an IT Executive to handle application support, testing, and documentation.

You will act as the main contact for in-house applications, troubleshoot issues, and coordinate with developers. The role involves Windows systems, basic networking, and IT assets, with collaboration across English and Mandarin-speaking stakeholders. Travel to multiple project sites islandwide may be required.

Qualifications

• Diploma in IT or related field.
• 1–2 years in IT or application support.
• Strong troubleshooting and problem-solving skills.
• Experience in application support, testing, and documentation.
• Familiar with Windows, basic networking, and IT systems.
• Good communication; bilingual English and Mandarin.
• Able to manage multiple tasks independently.

Responsibilities

• Act as the main point of contact for in-house application issues and user support.
• Troubleshoot, perform root cause analysis, and resolve issues; escalate when required.
• Monitor system performance and ensure applications run reliably.
• Support deployments, patches, and upgrades.
• Gather and document business and system requirements; perform testing (UAT, functional, integration).
• Provide day-to-day IT support (hardware, software, network issues).
• Set up and maintain IT equipment, systems, and user accounts; onboarding/offboarding.
• Create and maintain user guides and basic training.

Skills

Troubleshooting

User support

Requirements gathering

Testing

Documentation

Communication

Bilingual English/Mandarin

Education

Diploma in IT or related field

Job description

Key Responsibilities

• 1. Application & System Support (Primary Focus)

  Act as the main point of contact for all in-house application issues and user support.

  Troubleshoot, perform root cause analysis, and resolve system/application issues; escalates when required.

  Monitor system performance and ensure applications run smoothly and reliably.

  Manage and track support tickets, ensuring timely resolution based on SLAs.

  Support application deployments, patches, and upgrades.

• 2. Requirements & Testing

  Work with users to gather and document business and system requirements.

  Translate requirements into clear specifications for developers.

  Perform testing (UAT, functional, integration) to ensure system quality.

  Log and track bugs, ensuring proper resolution before deployment.

• 3 . IT Infrastructure & User Support

  Provide day-to-day IT support (hardware, software, network issues).

  Set up and maintain IT equipment, systems, and user accounts.

  Support onboarding/offboarding (accounts, devices, access).

  Maintain IT asset inventory and documentation.

• 4. Documentation & Training

  Create and maintain user guides and system documentation.

  Conduct basic training for users on applications and systems.

Requirements

• Diploma in IT or related field.
• 1-2 years of experience in IT or application support.
• Strong troubleshooting and problem-solving skills.
• Experience in application support, testing, and documentation.
• Familiar with Windows, basic networking, and IT systems.
• Good communication skills; able to support non-technical users.
• Bilingual in English and Mandarin (to liaise with regional stakeholders).
• Able to manage multiple tasks independently.

Note: The IT Executive will be required to travel to our multiple project sites (islandwide), as and when necessary.