IT customer support intern

inCall Systems, Inc.; Singapore; On-site; SGD 11,160 - 22,320; Full time

Job summary

inCall Systems, Inc. in Singapore is looking for an intern to join their technical service team. The intern will assist customers with electronic device issues and ensure high-quality repairs while gaining hands-on experience in IT support and customer service.

This position provides opportunities to develop strong customer service skills, problem-solving abilities, and teamwork in a fast-paced environment. Learning includes computer hardware assembly, troubleshooting, and repair techniques.

Qualifications

• Strong customer service and communication skills.
• Basic understanding of computer hardware.
• Problem-solving and teamwork abilities.

Responsibilities

• Assist customers with electronic device issues.
• Troubleshoot hardware and software problems.
• Ensure high-quality repairs.

Job description

Roles and Responsibilites

The Intern will play a key role in supporting the technical service team by assisting customers with electronic device issues, troubleshooting hardware and so ware problem, and ensuring high-quality repair. This internship provides hands‑on experience in IT support, customer service and processes.

Learning Outcomes & Objectives

• Soft Skills: Gain strong customer service and communication skills by interacting with customers and explaining technical issues clearly. Improve problem-solving, me management, and teamwork in a fast-paced environment.
• Technical Skills: Learn hands‑on computer hardware assembly/disassembly, so ware troubleshooting, diagnostics, and repair techniques. Develop proficiency in testing, quality check, and documentation of repair processes.