IT Concierge/Support Engineer

NCS Group; Singapore; On-site; SGD 36,000 - 50,400; Full time

Job summary

NCS Group in Singapore is seeking a Service Desk Analyst to provide front-line IT support for end-users, handle walk-in and digital requests, perform basic troubleshooting, and coordinate with IT teams on complex issues.

You will configure workstations and mobile devices, support meeting room tech, maintain records in IT service management systems, assist with onboarding/offboarding, and contribute to knowledge base articles and service improvements.

Qualifications

• Diploma or degree in CS/CE/IT or equivalent.
• Minimum 1 year of experience in Service Management Centre.
• Proficiency in Windows 10/11, Microsoft 365, and Active Directory.
• Experience with enterprise or government systems environments is an advantage.
• Experience with ticketing systems.

Responsibilities

• Provide front-line IT support and assistance to end-users.
• Handle walk-in requests, calls, and digital service requests.
• Perform basic hardware, software, and connectivity troubleshooting.
• Coordinate with technical teams for escalations.
• Set up and configure workstations, laptops, and devices.
• Support meeting room technology setup and troubleshooting.
• Track and manage IT equipment loans, returns, and inventory.
• Document service requests and resolutions.
• Maintain records in ITSM systems.
• Support hardware refresh and deployment activities.
• Assist onboarding and offboarding for asset prep and revocation.
• Communicate issue status and timelines.
• Collaborate with IT teams across domains.
• Participate in service improvement initiatives.
• Contribute to knowledge base articles and user guides.
• Support continuous improvement and reporting in IT services quality.
• Participate in on-call rotation if required by client.

Education

Diploma or Degree in Computer Science, Computer Engineering, Information Technology, or equivalent

Tools

Windows 10/11

Microsoft 365

Active Directory

Ticketing system

Job description

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 15,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region. www.ncs.co

Job Description

• Provide front-line IT support and assistance to end-users in a professional, courteous manner.
• Handle walk-in requests, phone calls, and digital service requests efficiently.
• Perform basic troubleshooting for hardware, software, and connectivity issues.
• Coordinate with technical teams for complex issues requiring escalation.
• Set up and configure workstations, laptops, mobile devices, and peripherals.
• Support meeting room technology setup and troubleshooting.
• Track and manage IT equipment loans, returns, and inventory.
• Ensure proper documentation of all service requests and resolutions.
• Maintain accurate records in IT service management systems.
• Support hardware refresh and deployment activities.
• Support employee onboarding and offboarding for preparation and revocation of assets.
• Communicate clearly with users about issue status and resolution timelines
• Collaborate with IT teams across Applications, Infrastructure, and Cyber domains
• Participate in service improvement initiatives
• Contribute to knowledge base articles and user guides.
• Support continuous improvement and reporting in IT support services quality.
• Participate in on-call rotation if required by client.

Qualifications

• Diploma or Degree in Computer Science, Computer Engineering, Information Technology, or equivalent
• Minimum 1 year of experience in Service Management Centre
• Proficiency in Windows 10/11, Microsoft 365, Active Directory
• Experience working in enterprise or government systems environments is an advantage
• Experience with ticketing system