IT Command Centre Analyst - Storage

OVERSEA-CHINESE BANKING CORPORATION LIMITED; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

OVERSEA-CHINESE BANKING CORPORATION LIMITED is seeking an IT Command Centre Analyst to monitor and manage the stability, availability, and performance of IT infrastructure. You will analyze alerts, perform health checks, and drive incident recovery across a 24/7 shift in a demanding enterprise environment.

The role requires at least 5 years of enterprise storage experience, hands-on SAN/NAS expertise across Huawei, Brocade, Dell EMC, NetApp, HPE and IBM, and proficiency in Windows, Linux, and

Qualifications

• Minimum 5 years of experience working in an enterprise storage environment.
• Hands-on expertise with SAN/NAS technologies including Huawei, Brocade, Dell EMC, NetApp, HPE and IBM storage.
• Proficient in Windows, Linux, and AIX operating systems.
• Experience investigating, troubleshooting and managing complex infrastructure incidents in mission-critical environments.
• Ability to work in a 24/7 shift environment, including weekends and public holidays.
• Office location is Loyang, Singapore.

Responsibilities

• Perform health checks per SOP and post-change health checks.
• Attend to monitoring alerts and ensure timely resolution.
• Analyze trends to identify patterns and potential issues.
• Identify recurring problems and propose preventive measures.
• Improve and automate detection mechanisms for faster response.
• Handle incidents up to temporary fix and perform recovery per runbooks.

Skills

5+ years enterprise storage

24/7 shift readiness

Analytical thinking

Clear communication

Team player / independent

Tools

Huawei storage

Brocade

Dell EMC

NetApp

HPE

IBM storage

Windows OS

Linux OS

AIX OS

Job description

About the Role

We are seeking a proactive and detail-oriented IT Command Centre Analyst to join our team. This role is critical in ensuring the stability, availability, and performance of our IT infrastructure and services. You will be part of a team that monitors systems, analyses & responds to alerts and incidents, and supports operational continuity across the organization. This position requires strong technical skills, attention to detail, and the ability to work under pressure in a fast-paced environment.

Key Responsibilities

System Health & Monitoring

• Perform health checks as per Standard Operating Procedures (SOP).
• Conduct post-change health checks (excluding post-change verification).
• Attend to monitoring alerts and ensure timely resolution.
• Analyze and reduce monitoring alerts to improve efficiency.

Analysis & Continuous Improvement

• Perform trend analysis to identify patterns and potential issues.
• Identify recurring problems and propose preventive measures.
• Suggest and implement prevention initiatives to reduce incident frequency.
• Improve and automate detection mechanisms for faster response.

Incident Handling & Recovery

• Investigate issues as per commander's instructions.
• Assess the impact of alerts and incidents using defined criteria.
• Handle problem tickets up to temporary fix as per TSD guidelines.
• Perform recovery up to the point of restoration following approved runbooks.

Qualifications & Skills

• Minimum 5 years of experience working in an enterprise storage environment.
• Strong hands-on expertise with SAN/NAS technologies, including solutions from Huawei, Brocade, Dell EMC, NetApp, HPE, and IBM.
• Proficient in multi-platform environments, with working knowledge of Windows, Linux, and AIX operating systems.
• Proven experience in investigating, troubleshooting, and managing complex infrastructure-related incidents in mission-critical environments.
• Ability to work in a 24/7 shift environment, including weekends and public holidays.
• Office location is based at Loyang

Soft Skills

• Active listening skills and clear communication.
• Attention to detail and situational awareness.
• Ability to work well under pressure and adapt to changing circumstances.
• Strong analytical and critical thinking skills.
• Works independently with minimal supervision while being a strong team player.