IT Command Centre Analyst - Storage

OCBC (Singapore); Singapore; On-site; SGD 120,000 - 150,000; Full time

Job summary

OCBC Bank is seeking an IT Command Centre Analyst to monitor and sustain the stability and performance of our IT infrastructure in a fast-paced environment.

You will perform health checks, analyze alerts, and support incident recovery, with hands-on storage experience and a willingness to work rotating shifts from Loyang, Singapore.

Qualifications

• Minimum 5 years of experience in an enterprise storage environment.
• Hands-on expertise with SAN/NAS technologies from major storage vendors.
• Experience across Windows, Linux, and AIX.
• Proven incident investigation and troubleshooting in mission-critical environments.
• Willingness to work a 24/7 shift, including weekends and public holidays.

Responsibilities

• System Health & Monitoring: Perform health checks per SOP and attend to alerts.
• Analysis & Continuous Improvement: Conduct trend analysis and propose preventive measures.
• Incident Handling & Recovery: Investigate issues and recover following runbooks.

Skills

Enterprise storage

SAN/NAS technologies

Windows

Linux

AIX

Incident management

24/7 shift work

Tools

Huawei Storage

Brocade

Dell EMC

NetApp

HPE

IBM

Job description

About the Role

We are seeking a proactive and detail-oriented IT Command Centre Analyst to join our team. This role is critical in ensuring the stability, availability, and performance of our IT infrastructure and services. You will be part of a team that monitors systems, analyses & responds to alerts and incidents, and supports operational continuity across the organization. This position requires strong technical skills, attention to detail, and the ability to work under pressure in a fast-paced environment.

Key Responsibilities

System Health & Monitoring

• Perform health checks as per Standard Operating Procedures (SOP).
• Conduct post-change health checks (excluding post-change verification).
• Attend to monitoring alerts and ensure timely resolution.
• Analyze and reduce monitoring alerts to improve efficiency.

Analysis & Continuous Improvement

• Perform trend analysis to identify patterns and potential issues.
• Identify recurring problems and propose preventive measures.
• Suggest and implement prevention initiatives to reduce incident frequency.
• Improve and automate detection mechanisms for faster response.

Incident Handling & Recovery

• Investigate issues as per commander’s instructions.
• Assess the impact of alerts and incidents using defined criteria.
• Handle problem tickets up to temporary fix as per TSD guidelines.
• Perform recovery up to the point of restoration following approved runbooks.

Qualifications & Skills

• Minimum 5 years of experience working in an enterprise storage environment.
• Strong hands‑on expertise with SAN/NAS technologies, including solutions from Huawei, Brocade, Dell EMC, NetApp, HPE, and IBM.
• Proficient in multi‑platform environments, with working knowledge of Windows, Linux, and AIX operating systems.
• Proven experience in investigating, troubleshooting, and managing complex infrastructure‑related incidents in mission‑critical environments.
• Ability to work in a 24/7 shift environment, including weekends and public holidays. Office location is based at Loyang

Soft Skills

• Active listening skills and clear communication.
• Attention to detail and situational awareness.
• Ability to work well under pressure and adapt to changing circumstances.
• Strong analytical and critical thinking skills.
• Works independently with minimal supervision while being a strong team player.