IT Client Experience Lead (Flexible Hours)

RSM Stone Forest Group; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

RSM Stone Forest is seeking a staff member in Singapore to provide assistance and information to clients on IT operations. The role backs managers in client management, including warranty and contract renewals, budgeting, and scope for annual services such as phishing protection.

The successful candidate will help uphold high standards of service delivery, address client feedback, and contribute to the team’s overall performance within a dynamic, open culture.

Qualifications

• Provide assistance and information to clients on their IT operation.
• Support managers in client management including warranty, software, and contract renewals; budgeting and scope.
• Uphold service delivery quality by addressing client feedback and ratings.

Responsibilities

• Provide assistance, advice, and information to clients on their IT operation
• Support managers in client management - including warranty/software/contract renewals, budgeting and take charge of annual services scope (eg Phishing)
• Uphold service delivery quality and standards by addressing client satisfaction feedback and ratings

Skills

Client support

IT operation

Budgeting

Contract renewals

Education

Diploma or higher

Job description

RSM Stone Forest is seeking a staff member in Singapore to provide assistance and information to clients on IT operations. The role backs managers in client management, including warranty and contract renewals, budgeting, and scope for annual services such as phishing protection.

The successful candidate will help uphold high standards of service delivery, address client feedback, and contribute to the team’s overall performance within a dynamic, open culture.