IT Business Analyst

Ambition; Singapore; On-site; SGD 60,000 - 95,000; Full time

Job summary

Ambition in Singapore seeks a Business Analyst to support audit-focused projects, analyzing freight rate agreements, shipment data and business rules. This client-facing role blends business analysis, project coordination and data analysis to drive accurate processing and continuous improvement.

You will work with large datasets, gather requirements from clients, coordinate tasks, manage timelines, train users on systems, and deliver tailored reports and recommendations.

Qualifications

• Bachelor's degree in a quantitative field or equivalent experience.
• At least 2 years in Business Analysis, client-facing roles, or technical service environments.
• Strong analytical skills with the ability to work with large and complex datasets.

Responsibilities

• Analyze and interpret freight rate agreements and business rules to support configuration in internal systems.
• Work with large and complex datasets (shipment, invoice, and audit data) to identify trends, discrepancies, and insights.
• Gather, clarify, and document business and functional requirements from clients and stakeholders.
• Support project delivery by coordinating tasks, tracking progress, and managing timelines and dependencies.
• Act as a key point of contact for clients, handling queries, resolving issues, and providing consultative support.
• Build strong client relationships through proactive communication and problem-solving.
• Analyze processed data and provide tailored solutions, reports, and recommendations based on client needs.
• Facilitate training sessions for clients and external users on systems and services.
• Develop and maintain documentation including user guides, process flows, and requirement documents.
• Escalate and communicate key issues to internal stakeholders in a timely manner.
• Continuously identify opportunities to improve processes, workflows, and client experience.

Skills

Strong analytical mindset

Stakeholder management

Project coordination

Data analysis

Education

Bachelor's degree in a quantitative field

Tools

Advanced Excel

SQL

Power BI

Tableau

Job description

Our client is looking for a Business Analyst to support audit-focused projects, working closely with clients to analyze freight rate agreements, shipment data, and business rules. This is a client-facing role that combines business analysis, project coordination, and data analysis to drive accurate processing and continuous improvement.

The ideal candidate will have a strong analytical mindset, experience working with large datasets, and the ability to manage stakeholders effectively while supporting end-to-end project delivery.

Key Responsibilities

• Analyze and interpret freight rate agreements and business rules to support configuration in internal systems
• Work with large and complex datasets (shipment, invoice, and audit data) to identify trends, discrepancies, and insights
• Gather, clarify, and document business and functional requirements from clients and stakeholders
• Support project delivery by coordinating tasks, tracking progress, and managing timelines and dependencies
• Act as a key point of contact for clients, handling queries, resolving issues, and providing consultative support
• Build strong client relationships through proactive communication and problem-solving
• Analyze processed data and provide tailored solutions, reports, and recommendations based on client needs
• Facilitate training sessions for clients and external users on systems and services
• Develop and maintain documentation including user guides, process flows, and requirement documents
• Escalate and communicate key issues to internal stakeholders in a timely manner
• Continuously identify opportunities to improve processes, workflows, and client experience

Key Requirements

• Bachelor's degree in a quantitative field (e.g., Business, Finance, Engineering, Information Systems) or equivalent experience
• at least 2 years of experience in Business Analysis, client-facing roles, or technical service environments
• Strong analytical skills with the ability to work with large and complex datasets
• Hands-on experience with data tools such as Advanced Excel, SQL, Power BI, Tableau, or similar
• Exposure to project management or project coordination, with the ability to manage timelines and stakeholders
• Excellent stakeholder management and communication skills (both written and verbal)
• Proven ability to handle multiple tasks and work independently in a fast-paced environment
• Strong problem-solving skills with attention to detail