IT Application Support (Rotational Shift) Contract

TANGSPAC CONSULTING PTE LTD; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

TANGSPAC CONSULTING PTE LTD in Singapore is seeking an experienced IT Application Support professional to provide L1/L2 support for critical applications in a 24x7 environment. You will monitor health, respond to incidents, and perform root cause analysis across multiple IT layers.

The role requires 6+ years in IT application or technical support, strong incident management skills, and hands-on ServiceNow experience.

Qualifications

• Bachelor's degree in computer science or similar background preferred.
• 6+ years of experience in IT application or technical support.
• Strong experience in production application support and incident management.
• Experience working in a 24x7 support or shift based environment.
• Good troubleshooting skills across application, operating system, infrastructure and network layers.
• Hands on experience with ServiceNow or another ITSM platform.
• Experience working with business users and technical teams to resolve production issues.
• Strong vendor management and escalation experience.
• Good understanding of Windows Server, Active Directory, Azure AD and Microsoft technologies.
• Experience supporting business critical or specialized applications.
• Strong documentation, communication and stakeholder management skills.

Responsibilities

• Provide L1/L2 application and technical support for business critical applications in a 24x7 operational environment.
• Monitor application health, system availability, alerts and support queues to proactively identify potential issues.
• Respond to production incidents, service requests and application related issues within agreed SLA timelines.
• Perform initial investigation, troubleshooting and root cause analysis for application incidents.
• Escalate complex or unresolved issues to relevant infrastructure, development, database or vendor teams.
• Create, update and manage incidents and service requests through ServiceNow.
• Ensure accurate documentation of incidents, troubleshooting activities, resolution steps and closure details.
• Provide support for Windows Server, Active Directory, Group Policy, Microsoft 365, Azure AD and SCCM environments where required.
• Troubleshoot hardware, operating system, network and application dependencies affecting application availability.
• Support compliance activities involving BitLocker, antivirus, SCCM and other endpoint security controls.

Skills

IT support

Incident management

Production support

ServiceNow

Education

Bachelor's degree in computer science or similar

Tools

ServiceNow

Job description

Responsibilities

• Provide L1/L2 application and technical support for business critical applications in a 24x7 operational environment.
• Monitor application health, system availability, alerts and support queues to proactively identify potential issues.
• Respond to production incidents, service requests and application related issues within agreed SLA timelines.
• Perform initial investigation, troubleshooting and root cause analysis for application incidents.
• Escalate complex or unresolved issues to relevant infrastructure, development, database or vendor teams.
• Create, update and manage incidents and service requests through ServiceNow.
• Ensure accurate documentation of incidents, troubleshooting activities, resolution steps and closure details.
• Provide support for Windows Server, Active Directory, Group Policy, Microsoft 365, Azure AD and SCCM environments where required.
• Troubleshoot hardware, operating system, network and application dependencies affecting application availability.
• Support compliance activities involving BitLocker, antivirus, SCCM and other endpoint security controls.

Responsibilities

• Bachelors degree in computer science or similar relevant education background preferred
• 6+ years of experience in IT application or technical support.
• Strong experience in production application support and incident management.
• Experience working in a 24x7 support or shift based environment.
• Good troubleshooting skills across application, operating system, infrastructure and network layers.
• Hands on experience with ServiceNow or another ITSM platform.
• Experience working with business users and technical teams to resolve production issues.
• Strong vendor management and escalation experience.
• Good understanding of Windows Server, Active Directory, Azure AD and Microsoft technologies.
• Experience supporting business critical or specialized applications.
• Strong documentation, communication and stakeholder management skills.
• Open to work in shift timings - 6am - 3.00pm / 2.00pm - 11.00pm / 10.00pm - 7.00am