T24 Support Analyst (Contract) Rotational Shift

TANGSPAC CONSULTING PTE LTD; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Tangspac Consulting Pte Ltd is seeking an experienced IT Application Support professional to provide Temenos T24 production support in a 24x7 environment. You will monitor health, respond to incidents, and coordinate across teams to ensure uninterrupted production operations.

The role requires strong incident management, SQL/Unix/Linux expertise, and familiarity with ServiceNow and batch processing. Shift-based work readiness is essential.

Qualifications

• Bachelors in Computer Science, Information Technology or related field.
• 6+ years in IT Application Support with strong Temenos T24 production support.
• Hands-on Temenos T24 production support experience.
• Good understanding of T24 architecture, modules and batch processing.
• Experience troubleshooting T24 issues, transactions and interfaces.
• Experience in 24x7 application support or shift-based environments.
• Strong incident management and troubleshooting skills.
• Familiarity with ServiceNow or similar ITSM platforms.
• Proficient in SQL, Unix/Linux and Windows environments.
• Experience with logs, monitoring tools and production support utilities.
• Collaborative with cross-functional and vendor teams.

Responsibilities

• Provide L1/L2 Temenos T24 production support in a 24x7 environment.
• Monitor T24 health, availability, alerts, interfaces and queues.
• Respond to incidents and service requests within SLA timelines.
• Perform initial investigation and root cause analysis of incidents.
• Troubleshoot across application, database, OS, network and interfaces.
• Support T24 modules, batch processes and integrations to ensure daily operations.
• Monitor COB/EOD processes, batch jobs and scheduled activities.
• Investigate failures, transaction issues and performance incidents.
• Support Windows Server, Active Directory, Azure AD and SCCM environments where required.
• Coordinate with development, infrastructure, database, middleware and vendors.
• Create/update incidents and requests in ServiceNow or other ITSM platforms.
• Assist deployments, patches and maintenance windows.
• Analyze logs to identify errors and recurring issues.

Skills

Temenos T24

IT Application Support

Incident management

Unix/Linux

Windows OS

SQL

ServiceNow

Batch processing

APIs & middleware

24x7 shift

Education

Bachelor's degree in CS/IT

Tools

ServiceNow ITSM

SQL tooling

Monitoring tools

Job description

Key Responsibilities

• Provide L1/L2 application support for Temenos T24 in a 24x7 production environment.
• Monitor T24 application health, system availability, alerts, interfaces and support queues to proactively identify potential issues.
• Respond to production incidents, service requests and application related issues within agreed SLA timelines.
• Perform initial investigation, troubleshooting and root cause analysis of T24 application incidents.
• Troubleshoot T24 application issues across application, database, operating system, network and interface layers.
• Support T24 application modules, batch processes, interfaces and integrations, ensuring smooth day to day production operations.
• Monitor and troubleshoot T24 COB/EOD processes, batch jobs and scheduled activities.
• Investigate application failures, transaction issues, interface errors and performance related incidents.
• Provide support for Windows Server, Active Directory, Group Policy, Microsoft 365, Azure AD and SCCM environments where required.
• Troubleshoot hardware, operating system, network and application dependencies affecting application availability.
• Support compliance activities involving BitLocker, antivirus, SCCM and other endpoint security controls.
• Coordinate with development, infrastructure, database, middleware and vendor teams for complex or unresolved T24 issues.
• Create, update and manage incidents and service requests through ServiceNow or other ITSM platforms.
• Support application deployments, fixes, patches and scheduled maintenance activities where required.
• Analyse application logs and system logs to identify errors, failures and potential recurring issues.

Requirements

• Bachelor's degree in Computer Science, Information Technology or a similar relevant discipline preferred.
• 6+ years of experience in IT Application Support, with strong experience in Temenos T24 production support.
• Hands on experience supporting Temenos T24 in a production environment.
• Good understanding of T24 application architecture, modules, interfaces and batch processing.
• Experience troubleshooting T24 application issues, transaction failures, batch/COB issues and interface problems.
• Experience working in a 24x7 application support or shift based environment.
• Strong incident management and troubleshooting skills.
• Experience with ServiceNow or other ITSM platforms.
• Good understanding of databases and SQL for application troubleshooting and data investigation.
• Good understanding of Unix/Linux and Windows environments relevant to application support.
• Experience working with application logs, monitoring tools and production support utilities.
• Good understanding of application integrations, APIs, middleware and system dependencies.
• Experience working with business users, development teams, infrastructure teams and external vendors.

Shift Requirements, the candidate must be comfortable working in a 24x7 operational support environment and working on rotational shifts:

• Morning Shift: 6:00 AM to 3:00 PM
• Afternoon Shift: 2:00 PM to 11:00 PM
• Night Shift: 10:00 PM to 7:00 AM