Application Support Analyst - Contract

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 78,000 - 112,000; Full time

Job summary

PERSOL SINGAPORE PTE. LTD. is seeking a seasoned Application Production Support professional in Singapore.

The role focuses on Level 2 support for business-critical applications, incident analysis, troubleshooting, and root cause identification to ensure service levels are met. The candidate will monitor health and performance, assist with deployments and maintenance, and work closely with business users, operations teams, and technology teams.

Qualifications

• Bachelor's degree or equivalent in Computer Science, IT, Engineering or related field.
• 5+ years of experience in Application Production Support or Application Maintenance.
• Strong SQL skills with data analysis and troubleshooting experience.
• Experience managing incidents, problem management, and application monitoring.

Responsibilities

• Provide Level 2 application support for business-critical apps.
• Perform incident analysis, troubleshooting, and root cause identification.
• Ensure incidents are resolved within agreed Service Level Agreements.
• Monitor application health and system performance using monitoring tools.
• Support deployments, releases, patches, and maintenance activities.
• Collaborate with business users, relationship managers, operations teams, and technology teams.
• Conduct application recovery and restoration during outages or incidents.
• Maintain runbooks, support documentation, and operational procedures.
• Participate in weekend maintenance, disaster recovery exercises, and production support as required.
• Identify opportunities to automate to reduce effort and improve efficiency.

Skills

SQL skills

ITSM tools

Incident management

Monitoring tools

DevOps automation

CI/CD

Unix/Linux

Education

Degree in CS/IT/Engineering

Tools

AppDynamics

Splunk

Dynatrace

Job description

About the Client:
This role is with our reputed MNC.

Responsibilities

• Provide Level 2 application support for business-critical applications.


• Perform incident analysis, investigation, troubleshooting, and root cause identification.


• Ensure incidents are resolved within agreed Service Level Agreements.


• Monitor application health and system performance using monitoring tools.


• Support application deployments, releases, patches, and maintenance activities.


• Work closely with business users, relationship managers, operations teams, and technology teams.


• Conduct application recovery and restoration activities during outages or incidents.


• Maintain operational procedures, runbooks, and support documentation.


• Participate in weekend maintenance, disaster recovery exercises, and production support activities as required.


• Identify automation opportunities to reduce operational effort and improve support efficiency.

Skills/Requirement

• Degree in Computer Science, Information Technology, Engineering, or equivalent.


• 5+ years of experience in Application Production Support or Application Maintenance.


• Strong SQL skills and experience performing data analysis and troubleshooting.


• Experience managing incidents, problem management, and application monitoring.


• Hands-on experience with ITSM tools and support processes.


• Ability to handle critical incidents and work under pressure.


• Banking or Financial Services domain experience.


• Experience with AppDynamics, Splunk, Dynatrace, or similar monitoring tools.


• Familiarity with Unix/Linux environments.


• Knowledge of DevOps, automation scripting and CI/CD processes.