Application Support Engineer

Network For Electronic Transfers (S); Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Banking Computer Services Pte Ltd, a subsidiary of NETS, provides 24x7 application support for FAST, IBG, CTS, PayNow, SGQR and related systems. The Application Support Engineer role focuses on maintaining operational stability, monitoring alerts, incident management, and coordinating with development, infra, and business teams to ensure timely problem resolution.

The role requires strong Java/J2EE and Oracle experience, familiarity with AWS and Linux, and the ability to work under pressure in a

Qualifications

• Bachelor’s degree in IT/IS/CS or related field.
• Minimum 5 years of hands-on experience with Java/J2EE, Oracle, SQL/PLSQL and APIs.
• Strong knowledge of Linux/ Solaris basics and related tools.

Responsibilities

• Manage and resolve application incident tickets end-to-end from investigation to closure.
• Troubleshoot and diagnose issues to minimise business impact and restore service.
• Perform root cause analyses and post-incident reviews to prevent recurrence.
• Document solutions and known issues for knowledge sharing.
• Collaborate with development, infrastructure, and support teams on complex fixes.
• Support day-to-day monitoring, deployments and environments.
• Escalate unresolved issues and track progress to resolution.
• Provide status updates and incident reports to leads and management.
• Ensure SLA-aligned support, including 24x7 where required.
• Contribute to testing, documentation, and system enhancements.
• Assist with production queries from internal stakeholders, auditors, banks, regulators.
• Provide timely updates to team, users and customers.
• Prepare and update project, change, and operational docs.
• Support testing and investigations in non-prod environments.
• Assist in annual industry and regulatory testing (VAPT/APPT/API PT).
• Support deployments to testing and production per change management.

Skills

Java

J2EE/JEE

Oracle

SQL

Jasper reports

APIs RESTful

XML

Linux

ServiceNow

AWS

Unix shell

Ansible

IBM MQ

Elk

Spring Framework

SpringBoot

ISO20022

Education

Bachelor’s degree in IT/IS/CS

Tools

ServiceNow Dev/Config

PHPMYAdmin equivalent

CloudWatch

S3

RDS

EKS

CloudFormation

API Gateway

Job description

Select how often (in days) to receive an alert:

Company: Network For Electronic Transfers (S)

BCS is NETS’ wholly owned subsidiary, and is an entity within the NETS Group. It manages and operates clearing and payment infrastructure for the Singapore Automated Clearing House, including Fast And Secure Transfers (FAST), Inter-bank GIRO (IBG), Cheque Truncation System (CTS), and provides services for PayNow and SGQR Central Repository.

Position Overview

The Technology Division at BCS is responsible for the operations, maintenance, and support of BCS applications such as FAST, Giro, CTS, PayNow, SGQR, TFR, eGIRO and its critical infrastructure, ensuring its operational stability, regulatory compliance, and service reliability.

The IT Operations department is regarded as BCS’s backbone, overseeing the day-to-day operations, maintenance, and support of IT systems and infrastructure that ensure the continuous delivery of BCS applications. This includes the management of data center operations, application monitoring and Level incident management support, ensuring the systems are always available, secure, and compliant.

The Application Support Engineer will provide 24x7 operational support to ensure the stability of environments, monitor alerts, and perform incident and problem management. The incumbent will also participate in application deployments and assist external parties, e.g. addressing regular production related queries and RFIs from MAS, banks, auditors and other BCS users.

Key Responsibilities

• Manage and resolve application incident tickets end-to-end, from initial investigation through to closure
• Troubleshoot, diagnose, and resolve application-related issues in a timely manner to minimise business and customer impact
• Perform root cause analysis and post-incident reviews to identify underlying issues and prevent recurrence
• Document solutions, workarounds, and known issues for knowledge sharing and future reference
• Collaborate closely with development, infrastructure, and other support teams to resolve complex issues and implement long-term fixes
• Support operational activities including day-to-day application monitoring, deployments, and environments support
• Escalate critical or unresolved issues to higher-level support teams and proactively track progress to resolution
• Provide regular status updates and incident reports to technical leads and management
• Ensure support services are delivered in accordance with agreed SLAs, including 24x7 support where required
• Participate in application enhancements, testing, and documentation to improve system stability and supportability
• Assist in addressing production-related queries and requests from internal stakeholders, auditors, banks, and regulators where applicable
• Provide regular and timely updates on work status to team members, users, and customers
• Prepare, maintain, and update project, change, and operational documentation in accordance with established standards
• Support application testing and investigation activities in non-production (testing) environments
• Assist in annual industry testing and regulatory testing activities, including VAPT (Vulnerability Assessment and Penetration Testing), APT (Application Penetration Testing), and APIPT (API Penetration Testing), across test and production environments
• Support application deployments to testing and production environments in accordance with change management procedures
• Perform standby duty (24/7) on rotational basis

Requirements

Education and Experience

• Bachelor’s degree in Information Technology, Information Systems, Computer Science, or a related field
• Minimum 5 years of hands-on experience in Java, J2EE/JEE, Oracle, SQL/ PLSQL, Jasper report, APIs (RESTful and SOAP) and/or XML. Basic understanding of Solaris and/or Linux OS such as RHEL would be required.

Skills and Knowledge

• Good working knowledge on ServiceNow development and configuration tools, including Business Rules, Client Scripts and Update Sets
• Experience managing SQL databases across Production, UAT and SIT environments (e.g., PHPMYAdmin or equivalent tools)
• Good knowledge of Unix shell scripting, RedHat Ansible,
• Experience supporting applications hosted on AWS including services such as CloudWatch, S3, RDS, EKS, CloudFormation, WAF, ECS and API Gateway
• Familiarity with middleware and messaging technologies such as IBM Connect Direct, IBM MQ, Apache Ignite, Solace PubSub+ and ELK
• Good understanding of microservices, containerized environments and DevSecOps practices is an advantage
• Experience in Spring 4.x / 5.x / 6.x and Struts 2.x frameworks, SpringBoot and/or SpringBatch
• Domain knowledge of Financial Clearing and Payment Systems and ISO20022 standard is a plus.
• Good understanding of Software Development Life Cycle (SDLC) and change management processes
• Strong troubleshooting and analytical skills
• Ability to work effectively under pressure in a production support environment
• Good communication skills with both technical and non-technical stakeholders

Professional Certifications

• Site Reliability Engineering (SRE) Certifications

Banking Computer Services Pte Ltd (a subsidiary of Network for Electronic Transfers (Singapore) Pte Ltd)