IT Application Support | Contract

Zenith Infotech (S) Pte Ltd; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Zenith Infotech (S) Pte Ltd is seeking a qualified IT professional with 5+ years of experience in IT application systems, operation support and end-to-end SDLC exposure. The role requires hands-on SQL, knowledge of file interfaces and batch processing, and familiarity with configuration management tools.

The ideal candidate will have strong English communication skills, experience with vendor coordination, and the ability to assess data flow impacts across systems.

Qualifications

• Degree in IT/CS or equivalent qualification.
• 5+ years of work experience in IT application systems including operation support and SDLC exposure.
• Experience with file interfaces and batch jobs and data flow assessment.
• Hands-on SQL queries for large transaction volumes.
• Knowledge of MARC/MARC21 metadata formats beneficial.

Responsibilities

• Manage incident and change requests; coordinate with end-users and vendors.
• Perform root-cause analysis and communicate improvements.
• Assist in planning, execution and support of test strategies for web and mobile apps.
• Maintain documentation and processes to meet standards.
• Communicate updates to stakeholders and support end-user training.

Skills

SQL queries

Incident management

Change requests

User communication

Microsoft Office

Education

Degree in Information Technology/Computer Science

Tools

Configuration management tool

Job description

The Candidate shall possess at least a Degree in Information Technology (IT), Computer Science or equivalent qualification.

• The Candidate shall have at least five (5) years of work experience in IT application systems, including operation support experience and exposure to end-to-end software development lifecycle (SDLC). Experience with implementation in Singapore is preferred.
• The Candidate shall have at least five (5) years of work experience in file interfaces and batch jobs, thus be able to assess the downstream impact and data flow with other systems.
• The Candidate shall have hands‑on experience in writing SQL queries for large volumes (>100,000) of transactions per day.
• The Candidate shall have work experience in configuration management tool involved tracking, maintaining, and controlling the software, hardware, and system settings to ensure consistency and stability throughout the product lifecycle.
• The Candidate shall have an ITIL Foundations certification.
• The Candidate is to have work experience and/or good knowledge in Library metadata standards such as MARC and/or MARC21 format.
• The Candidate is to have work experience in planning, execution and supporting test strategy for web-based and mobile applications.
• The Candidate is to be proficient in incident and change request management that includes:
• Support root cause analysis with vendors and integrated systems
• Coordinate work and discussions for new initiatives
• Analyze impact for process improvement and changes
• Support administrative task to ensure that processes and documentation meeting required standards
• Monitor incidents reported and provide regular updates
• Log and track change requests
• Help communicate approved changes to relevant parties
• The Candidate shall have a good command of English and effective communications skills to interact and coordinate with end-users. This includes gathering user requirements, communicating proposed vendor solution, supporting user acceptance testing, supporting end-user training, and resolving issues with helpdesk agents and external vendors.
• The Candidate shall demonstrate competency in Microsoft applications including Word, Excel and Outlook.