IT Analyst (Shipping)

Focal Search Pte Ltd; Singapore; On-site; SGD 44,640 - 66,960; Full time

Job summary

A leading IT service provider in Singapore is seeking an IT Support Specialist to manage incidents and service requests while implementing improvements across the team. The ideal candidate should demonstrate strong proficiency in desktop support, mobile device management, and possess excellent communication skills. You will oversee IT assets and collaborate with teammates on departmental initiatives to enhance operations. Competitive salary offered with opportunities for career advancement.

Qualifications

• Strong proficiency with desktop/laptop and operating system support (Windows/Mac OS).
• Strong proficiency in mobile device management with programmes like Intune.
• Outstanding ability to communicate in writing and spoken English.
• Familiarity with Microsoft Office 365 Suite, especially with Administration, Teams, Outlook, and Sharepoint.
• Practical knowledge with data and voice switches, firewalls, and next-generation equipment like Meraki/Cisco.
• Familiarity with automation platforms like Endpoint Central.
• Capacity to oversee small-scale projects from conception to successful completion.

Responsibilities

• Examining occurrences and conducting analysis to find underlying causes.
• Implementing proactive improvements for the team.
• Management of Incidents and Service Requests.
• Assuming responsibility for problems and ensuring completion within SLA.
• Providing support for local and cloud-based IT infrastructure systems.
• Overseeing purchase and billing of IT licenses and equipment.
• Managing lifecycle of IT assets from acquisition to disposal.
• Engaging in monthly service reviews with vendors.
• Collaborating with IT and digital teammates.
• Participating in departmental initiatives.
• Overseeing initiatives to improve IT operations.

Skills

Desktop/laptop support

Mobile device management

English communication

Microsoft Office 365 Suite

Data and voice switches

Automation platforms

Project management

Job description

Responsibilities

• Examining frequent occurrences and conducting analysis to find the underlying causes.
• Find proactive ways to address the core issues and implement these improvements for the team as a whole.
• Management of Incidents and Service Requests.
• Assume responsibility for problems and service requests and make sure they are completed successfully within the SLA (Service Level Agreement).
• Providing as needed support for local and cloud-based IT infrastructure systems.
• Obtain quotes, oversee the purchase and billing of IT licences and equipment to ensure you get the best deal possible.
• Oversee the lifecycle of IT assets from acquisition to disposal.
• Engage in monthly service reviews with vendors and share areas for improvement and important issues.
• Collaborate with fellow teammates in the IT and digital domains to exchange insights and expertise.
• Participate in departmental initiatives such as hardware renewals and cybersecurity.
• Oversee initiatives to improve IT operations or onboard new solutions.

Qualifications

• Strong proficiency with desktop/laptop and operating system support (Windows/Mac OS)
• Strong proficiency in mobile device management with programmes like Intune
• Outstanding ability to communicate in writing and spoken English
• Familiarity with the Microsoft Office 365 Suite, especially with Administration, Teams, Outlook, and Sharepoint
• Practical knowledge with data and voice switches, firewalls, and other next-generation equipment such as Meraki/Cisco
• Familiarity with automation platforms like Endpoint Central and IT asset administration
• Proof of the advancements made to address the underlying causes of problems
• Capacity to oversee small-scale projects on my own from conception to successful completion