IT Analyst Executive

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

PERSOL SINGAPORE PTE. LTD. seeks an IT support professional to provide day‑to‑day application support for business systems and productivity tools.

You will help drive workflow automation and practical AI adoption to boost efficiency and reduce manual efforts across the organization. Responsibilities include supporting ERP-related processes, managing access, assisting with upgrades and testing, and maintaining clear documentation.

Qualifications

• Experience supporting business users in IT operations.
• Ability to troubleshoot across applications, user access, and integrations and document fixes clearly.
• Strong stakeholder management to coordinate with internal and external parties.

Responsibilities

• Provide application support and troubleshooting for business systems (including ERP) and Microsoft 365 tools.
• Monitor, log, investigate, and follow up on incidents; coordinate with external vendors/partners when needed.
• Manage user access, roles, and permissions, and support periodic access reviews.
• Support ERP-related business processes (e.g., purchasing, sales, inventory, finance, approval workflows).
• Assist with system upgrades, enhancements, testing, and user acceptance activities (UAT).
• Build and maintain workflow automations using low-code tools and automation platforms.
• Identify opportunities to streamline processes through automation and digitalization initiatives.
• Support responsible use of AI tools for productivity and documentation of best practices.
• Maintain system, integration, and support documentation including how-to guides.
• Provide basic support for web applications, integrations, and APIs; escalate and track issues through to resolution.

Skills

Troubleshooting

Stakeholder management

Documentation

ERP knowledge

Low-code/workflow tools

Education

Diploma/Degree in IT or CS

Tools

Microsoft 365

Job description

Brief Summary

Join a small IT team providing day-to-day support for business applications and productivity tools, ensuring smooth operations for end users. You'll also help drive workflow automation and practical AI adoption to improve efficiency and reduce manual effort.

Responsibilities

• Provide application support and troubleshooting for business systems (including ERP) and Microsoft 365 tools
• Monitor, log, investigate, and follow up on incidents; coordinate with external vendors/partners where needed
• Manage user access, roles, and permissions, and support periodic access reviews
• Support ERP-related business processes (e.g., purchasing, sales, inventory, finance, approval workflows)
• Assist with system upgrades, enhancements, testing, and user acceptance activities (UAT)
• Build and maintain workflow automations using automation tools (e.g., low-code workflow and app platforms)
• Identify opportunities to streamline processes through automation and digitalization initiatives
• Support responsible use of AI tools for productivity (e.g., assisting users, creating simple prompts/use cases, documenting best practices)
• Maintain system, integration, and support documentation, including how-to guides and knowledge articles
• Provide basic support for web applications, integrations, and APIs; escalator and track issues through to resolution

Requirements

• Diploma or Degree in Information Technology, Computer Science, or a related discipline
• Experience in application support or IT operations supporting business users
• Hands-on exposure to ERP or business application support (e.g., finance or operations modules)
• Familiarity with Microsoft 365 administration/support (e.g., Outlook, Teams, SharePoint, OneDrive, Excel)
• Experience with workflow automation / low-code tools (e.g., automation flows, simple apps, forms) is an advantage
• Comfortable troubleshooting across applications, user access, and integrations; able to document fixes clearly
• Strong stakeholder management skills with the ability to support users and coordinate across internal/external parties