IT Admin & Operations Support Specialist

GMP TECHNOLOGIES (S) PTE LTD; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

GMP Technologies (S) Pte Ltd is seeking an organized administrative assistant to support customer service and operations. You will log interactions, create tickets, escalate complex issues, and prepare formal documents while ensuring timely information sharing.

Proficiency with Microsoft Office, strong record-keeping, and coordination of service delivery are essential. The role involves invoice support, data reporting, and cross-departmental assistance to keep daily operations running smoothly.

Responsibilities

• Log customer interactions and create support tickets to track issue resolution.
• Escalate unresolved or complex issues to higher-level support teams when necessary.
• Efficiently research, gather, organize, and share information in a timely manner.
• Prepare documents like correspondence, memos, reports, and other written materials.
• Utilize Microsoft Office Suite (Word, Excel, PowerPoint) to create documents and materials.
• Follow established procedures to track and ensure project completion.
• Coordinate service delivery during the operational phase.
• Support invoice creation and timely processing.
• Maintain accurate and up-to-date files and records in accordance with team standards.
• Assist Business Analysts with data quality issues and reporting.
• Provide administrative support to other departments or operations as needed.
• Timely completion of daily paperwork and projects.
• Manage and maintain office supplies and equipment.
• Collate, update, and monitor operational support maintenance renewal contracts.
• Participate and support operations, and undertake other assigned duties.

Job description

GMP Technologies (S) Pte Ltd is seeking an organized administrative assistant to support customer service and operations. You will log interactions, create tickets, escalate complex issues, and prepare formal documents while ensuring timely information sharing.

Proficiency with Microsoft Office, strong record-keeping, and coordination of service delivery are essential. The role involves invoice support, data reporting, and cross-departmental assistance to keep daily operations running smoothly.