Intern, Operational Excellence

CapitaLand Investment Limited; Singapore; On-site; SGD 17,000 - 23,000; Part time

Job summary

CapitaLand Investment Limited (CLI) is seeking an undergraduate intern to join our Singapore operations team. You will assist with SOP reviews, support operational frameworks, and contribute to data-driven dashboards for performance insights.

You will gain exposure to global hospitality operations, sustainability initiatives, and digital tools while preparing reports and training materials for internal stakeholders. Strong analytical and Excel/PowerPoint skills are expected.

Qualifications

• Currently pursuing a degree in Business, Hospitality, Operations Management, Facilities Management, or related fields.
• Strong analytical and organisational skills with attention to detail.
• Able to work independently and multitask.
• Curious, proactive, eager to learn about operational excellence and global hospitality operations.
• Proficiency in Microsoft Office (Excel, PowerPoint); Power BI/Tableau experience is a plus.

Responsibilities

• Assist in reviewing, updating, and standardising SOPs across brands.
• Support development and refinement of operational frameworks (Pre-Opening, POP Review, Service & Product Review).
• Conduct data analysis and generate insights for operational dashboards and performance reports.
• Help coordinate global improvement projects, including sustainability, quality assurance, and digital transformation initiatives.
• Participate in research, benchmarking, and identifying best practices across hospitality and service industries.
• Support the documentation and testing of digital tools (Pre-Opening Software, Audit Software, SOP chatbot).
• Prepare presentations, reports, and training materials for internal stakeholders.
• Other ad-hoc duties as assigned by supervisor.

Skills

Analytical skills

Organizational skills

MS Excel

PowerPoint

Power BI

Tableau

Process mapping tools

Education

Pursuing a degree in Business, Hospitality, Operations Management, Facilities Management, Food & Beverage Management

Tools

Power BI

Tableau

Process mapping

Job description

About Us

Headquartered and listed in Singapore in 2021, CapitaLand Investment Limited (CLI) is a leading global real asset manager with a strong Asia foothold. As of 5 November 2025, CLI had S$120 billion of funds under management. CLI holds stakes in eight listed real estate investment trusts and a suite of private real asset vehicles that invest in demographics, disruption and digitalisation-theme strategies. Its diversified real asset classes include retail, office, lodging, industrial, logistics, business parks, wellness, self-storage, data centres and private credit.

Job Description

Job Responsibilities:

• Assist in reviewing, updating, and standardising Standard Operating Procedures (SOPs) across brands.

• Support the development and refinement of operational frameworks (e.g., Pre-Opening, POP Review, Service & Product Review).

• Conduct data analysis and generate insights for operational dashboards and performance reports.

• Help coordinate global improvement projects, including sustainability, quality assurance, and digital transformation initiatives.

• Participate in research, benchmarking, and identifying best practices across hospitality and service industries.

• Support the documentation and testing of digital tools (e.g., Pre-Opening Software, Audit Software, SOP chatbot).

• Prepare presentations, reports, and training materials for internal stakeholders.

• Other ad-hoc duties as assigned by supervisor.

Job Requirements:

• Currently pursuing a degree in Business, Hospitality, Operations Management, Facilities Management, Food & Beverage Management, or related disciplines.

• Strong analytical and organisational skills with an eye for detail.

• Able to work independently and multitask.

• Curious, proactive, and eager to learn about operational excellence and global hospitality operations.

• Proficiency in Microsoft Office (especially Excel and PowerPoint); experience with Power BI, Tableau, or process mapping tools is a plus.

Closing Statement:

At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.

Only shortlisted candidates will be notified.