Intern, Global Franchise and Strategy Planning (Jan - Jul 2027)

CapitaLand; Singapore; On-site; SGD 16,000 - 20,000; Full time

Job summary

CapitaLand is seeking an IT/Business intern in Singapore to support franchise toolkit development, portal maintenance and content curation. You will collaborate with multiple departments to tailor resources for franchisees and help manage user access and feedback.

You will assist in AI chatbot testing, content preparation for the learning management system, and global rollout activities with teams in China and Europe. Strong office skills and meticulous communication are required.

Qualifications

• Currently pursuing a degree in IT, Computer Engineering, Computer Science, Business, Business Analytics, Real Estate, or Hospitality.
• Proficient in Microsoft Office Suite (Word, PowerPoint, Excel).
• Able to multi-task and deliver work on time and accurately.
• Detail-oriented and meticulous with strong written and verbal communications.
• IT background/ tech-savvy preferred.

Responsibilities

• Continuous development of the Franchise toolkit.
• Follow up with and integrate the toolkits from various functional departments to ensure that they are seamless and tailored to franchisees.
• For China and Global, curation and content organisation to optimise user experience, development of new sites for new brands.
• Maintenance and update of the Franchise Portal site.
• Ensuring the resources from functional departments in the portal, such as franchise manuals and user guides, are up to date.
• Maintaining list of users and user access controls.
• Monitoring user feedback on the portal and implementing initiatives to improve user experience and navigation.
• Assist in driving AI Chatbot project on portal including doing testing and providing feedback and direction for the project.
• Communication and implementation/ test bedding of new initiatives with global country teams, especially China and Europe.
• Curation and preparation of content for franchisees in the learning management system.
• Assist in implementation of new franchise audit and audit system globally and tracking audit results and follow ups.
• Prepare system/template for regular review of franchisee performance.
• Research on competitor franchise offerings, market practices and trends.

Skills

Microsoft Office Suite

Multi-tasking

Detail-oriented

Strong written and verbal comms

IT background/ tech-savvy

Education

Pursuing degree in IT/CS/Eng/Business/Real Estate/Hospitality

Job description

About Us

Headquartered and listed in Singapore in 2021, CapitaLand Investment Limited (CLI) is a leading global real asset manager with a strong Asia foothold. As of 5 November 2025, CLI had S$120 billion of funds under management. CLI holds stakes in eight listed real estate investment trusts and a suite of private real asset vehicles that invest in demographics, disruption and digitalisation-theme strategies. Its diversified real asset classes include retail, office, lodging, industrial, logistics, business parks, wellness, self-storage, data centres and private credit.

Job Description

Job Responsibilities:

• Continuous development of the Franchise toolkit

• Following up with and integrating the toolkits from various functional departments to ensure that they are seamless and tailored to franchisees.

• For China and Global, curation and content organisation to optimise user experience, development of new sites for new brands.

• Maintenance and update of the Franchise Portal site

• Ensuring the resources from functional departments in the portal, such as franchise manuals and user guides, are up to date.

• Maintaining list of users and user access controls.

• Monitoring user feedback on the portal and implementing initiatives to improve user experience and navigation.

• Assist in driving AI Chatbot project on portal including doing testing and providing feedback and direction for the project.

• Communication and implementation/ test bedding of new initiatives with global country teams, especially China and Europe.

• Curation and preparation of content for franchisees in the learning management system.

• Assist in implementation of new franchise audit and audit system globally and tracking audit results and follow ups.

• Prepare system/template for regular review of franchisee performance.

• Research on competitor franchise offerings, market practices and trends.

Job Requirements:

• Currently pursuing a degree in IT, Computer Engineering, Computer Science, Business, Business Analytics, Real Estate, or Hospitality.

• Proficient in Microsoft Office Suite (Word, PowerPoint, Excel).

• Able to multi-task and deliver work on time and accurately.

• Detail-oriented and meticulous individual with strong written and verbal communications skills.

• IT background/ tech-savvy preferred.

Closing Statement:

At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.

Only shortlisted candidates will be notified.