Global Franchise Strategy & Portal Intern

Ascott International Management (2001) Pte Ltd; Singapore; On-site; SGD 13,000 - 22,000; Full time

Job summary

CapitaLand Group in Singapore is seeking a degree student to support IT and business teams by developing and integrating our franchise toolkit within the portal, coordinating with various departments to tailor content for franchisees.

You will help maintain the franchise portal, organize materials, test AI chatbot initiatives, and prepare content for learning and audits, with emphasis on accuracy, timeliness, and clear written communication.

Qualifications

• Pursuing a degree in IT/CS/Business or related fields.
• Proficient in Word, PowerPoint, Excel.
• Strong written and verbal communication, detail-oriented.

Responsibilities

• Continuous development and integration of the Franchise toolkit.
• Coordinate toolkit content from functional departments for franchisees.
• Curation and content organisation for China and Global brands.
• Maintain and update the Franchise Portal site.
• Ensure manuals and user guides are up to date in the portal.
• Maintain user lists and access controls.
• Monitor feedback and improve portal navigation.
• Assist in AI Chatbot project testing and feedback.
• Collaborate with global teams, especially China and Europe.
• Prepare content for learning management system for franchisees.
• Support franchise audit implementation and tracking.
• Develop systems/templates for reviews of franchisee performance.
• Research competitor offerings, market practices and trends.

Skills

Detail-oriented

Strong written and verbal comms

Multi-tasking

IT background / tech-savvy

Education

Pursuing a degree in IT, CS, Business, Real Estate or Hospitality

Tools

Microsoft Office Suite

Job description

CapitaLand Group in Singapore is seeking a degree student to support IT and business teams by developing and integrating our franchise toolkit within the portal, coordinating with various departments to tailor content for franchisees.

You will help maintain the franchise portal, organize materials, test AI chatbot initiatives, and prepare content for learning and audits, with emphasis on accuracy, timeliness, and clear written communication.