Intern

CSA Testing & Certification; Singapore; On-site; SGD 65,000 - 90,000; Full time

Job summary

CSA Group, headquartered globally, is hiring for an enterprise application support role in Singapore. You will perform full-range systems analysis, troubleshooting, and user support for enterprise software including SAP, Microsoft, and ecommerce applications under the guidance of the Total User Experience Lead.

Responsibilities include incident verification, problem resolution, training users, and ensuring IT process compliance.

Qualifications

• Experience providing support for enterprise software or IT systems.
• Ability to troubleshoot user issues and document resolutions.
• Experience working with cross-functional teams to resolve incidents.

Responsibilities

• Serve as a technical/specialist application support contact for enterprise software.
• Analyze and resolve moderate to complex application problems.
• Escalate issues to Global Program Delivery when required.
• Provide client user group support and one-on-one training on functionality.
• Support continuous improvement and cross-train to back up other enterprise applications.

Skills

SAP

Microsoft

Ecommerce Applications

Technical troubleshooting

User support

Job description

Employment Status

Student (Fixed Term)

Time Type

Full time

BUILDING A WORLD CLASS TEAM STARTS WITH YOU

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Job Summary

Primary Function

Under general direction of the Total User Experience Lead, accountable for performing a full range of systems analysis, technical troubleshooting and client user support for moderately complex enterprise software application(s). Applying an in-depth knowledge of SAP, Microsoft, Ecommerce Applications or other enterprise application(s), including the functionality and business processes, the incumbent provides problem analysis and troubleshooting, system design, technical support, preventative maintenance, as well as some training and support to users in resolving moderately complex problems. Applies an in-depth knowledge of CSA business processes and application functionality to design new solutions to accommodate user needs, modify existing content solutions and implement changes to systems.

Principal Duties & Responsibilities

• Serves as a technical specialist in application support. Utilising an understanding of CSA business and system processes. Contacts end-users to verify all details associated with incident, assess and categorize the nature of the issue and providing estimated resolution time in accordance with service level agreement.
• Analyzes and resolves moderate to complex application and end point problems. Ensures any failures are documented to provide a sound basis for problem resolution for future reference, identifying repeat problems and provide recommendations as appropriate to support continuous process improvement.
• Escalates issues to Global Program Delivery when required, specifically for configuration and/or development items.
• Consults and supports the client user group by providing assistance on functionality of assigned applications. Provides one-on-one training and support. Identifies issues that are training related and/or areas where general training needs development or enhancement.
• Supports continuous improvement of assigned systems and enterprise application solutions, ensuring corrections/ enhancements follow IT processes. Cross-trains to provide backup support in other enterprise application product(s) or modules or related applications and to enhance regional support capabilities.

CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion.

We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws.

We are an organization where opportunities are based on skills and abilities, and differences are respected and valued.

Please contact us at [e-mail] if you require accommodation in the interview process.