Integration Manager

EM Services Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

EM Services Pte Ltd is a Singapore-based township and estate management company with over 35 years of experience in managing residential, commercial, and public properties. The role focuses on enabling AI, digitalisation, and innovation within facilities and estate management, collaborating with internal teams and external partners.

It emphasizes scalable service models, standardised playbooks, and continuous improvement across managed estates.

Qualifications

• Degree in Facilities Management or related discipline.
• At least 4 years of relevant experience.
• Experience with AI-enabled tools or smart building technologies.

Responsibilities

• Support the implementation and integration of new technologies, processes, and service innovations across business units.
• Work with operational and estate management teams to understand business requirements and deployment needs.
• Coordinate implementation activities and ensure smooth adoption into business-as-usual operations.
• Develop implementation plans, operating procedures, and supporting documentation.
• Monitor deployment outcomes and recommend improvements.

Skills

Stakeholder management

Communication skills

Analytical thinking

Project coordination

Process mapping

Implementation experience

Education

Degree in Facilities/Estate Management or related

Job description

Job Description

• Support the implementation and integration of new technologies, processes, and service innovations across business units.
• Work with operational and estate management teams to understand business requirements and deployment needs.
• Coordinate implementation activities and ensure smooth adoption into business-as-usual operations.
• Develop implementation plans, operating procedures, and supporting documentation.
• Monitor deployment outcomes and recommend improvements.

Solution Integration & Operational Deployment

• Support the implementation and integration of new technologies, processes, and service innovations across business units.
• Work with operational and estate management teams to understand business requirements and deployment needs.
• Coordinate implementation activities and ensure smooth adoption into business-as-usual operations.
• Develop implementation plans, operating procedures, and supporting documentation.
• Monitor deployment outcomes and recommend improvements.

Service Modularisation & Standardisation

• Analyse existing facilities management and estate management services to identify opportunities for standardisation.
• Break down complex service offerings into modular and repeatable service components.
• Develop service frameworks, operating models, and deployment playbooks that support scalability and consistency.
• Support the packaging of service capabilities into clearly defined solution offerings.

Estate Management & Facilities Operations Improvement

• Partner with estate management and facilities operations teams to identify operational challenges and improvement opportunities.
• Evaluate current processes and recommend enhancements that improve efficiency, service quality, and customer experience.
• Support the implementation of digital solutions and process improvements across managed estates and facilities.

AI, Digitalisation & Innovation Support

• Enable AI, automation, and digital technologies to facilities and estate management operations.
• Support the evaluation, pilot implementation, and operational deployment of AI-enabled solutions.
• Work with internal stakeholders and external technology partners to assess solution suitability and operational value.
• Monitor emerging industry trends and technologies relevant to facilities and estate management.

Stakeholder & Partner Management

• Collaborate with internal stakeholders across operations, engineering, estate management, sustainability, and corporate functions.
• Coordinate with external vendors, technology providers, and solution partners during implementation projects.
• Facilitate workshops, user discussions, and solution reviews to gather feedback and support adoption.

Job Requirements

Qualifications

• Degree in Facilities Management, Estate Management, Engineering, Building Services, Business, Information Technology, or a related discipline.

Experience

• At least 4 years of relevant experience in facilities management, estate management, property management, operations improvement, project implementation, or business transformation.

Specific Skills/Knowledge

• Experience in facilities management, estate management, property operations, or smart building environments.
• Exposure to technology implementation, digital transformation, or operational integration projects.
• Familiarity with AI-enabled operational tools, workflow automation, analytics platforms, or smart building technologies.
• Experience developing standard operating procedures, service frameworks, or implementation playbooks.

Competencies

• Strong stakeholder management and communication skills.
• Analytical and structured problem-solving abilities.
• Ability to manage multiple initiatives and priorities.
• Translate concepts into clear value proposition.
• Process mapping and documentation skills.
• Project coordination and implementation experience.
• Curiosity and willingness to explore emerging technologies and innovative service models.

About Us

EM Services Pte Ltd is a leading township and estate management company in Singapore with more than 35 years of experience in managing residential, commercial and public-use properties. Established in 1988, the company works closely with public agencies and community stakeholders to deliver reliable, sustainable and people-centred estate management services. At EM Services, we deliver integrated facilities management and maintenance solutions that keep buildings, infrastructure and communities operating safely and efficiently. Our people are at the heart of everything we do, ensuring reliable service and operational excellence every day.