Integrated Operations Command Center Manager

UOB; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

United Overseas Bank Ltd (UOB) is seeking an experienced Command Center Supervisor to plan and manage operations, oversee real-time monitoring, and lead incident response. You will coordinate with service providers, train staff, and ensure SOP compliance to maintain secure, efficient building and incident management.

The role requires a diploma or higher in FM/Building Services and at least 5 years in control rooms or SOC environments.

Qualifications

• Diploma or higher in Facilities Management, Building Services, Engineering, or related field.
• Minimum 5 years of relevant experience in control rooms, SOCs, or building management environments.

Responsibilities

• Plan and manage Command Center operations and personnel deployment.
• Oversee real-time monitoring of building infrastructure, safety, security, and IOCC platform.
• Lead and coach command center personnel in incident management and escalation procedures.
• Administer SOPs including emergency protocols and pre-planned responses.
• Coordinate with internal stakeholders, service providers and contractors for issue resolution.
• Perform weekly performance reviews and analytics, generating incident and building system reports.
• Train command center staff on latest technologies and industry standards.
• Review and update IOCC policies, systems and processes for continuous improvement.
• Serve as Site Incident Commander for major incidents when required.
• Ensure compliance with regulatory, security, and safety requirements.

Skills

Leadership

Incident response

Communication

Problem solving

Technical proficiency

Time management

Education

Diploma or higher in Facilities Management / Building Services

Tools

Building Management Systems (BMS)

Job description

United Overseas Bank Ltd (UOB) is seeking an experienced Command Center Supervisor to plan and manage operations, oversee real-time monitoring, and lead incident response. You will coordinate with service providers, train staff, and ensure SOP compliance to maintain secure, efficient building and incident management.

The role requires a diploma or higher in FM/Building Services and at least 5 years in control rooms or SOC environments.