Manager, Integrated Operations Command Centre, Corporate Real Estate Services

UOB; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

United Overseas Bank Ltd (UOB) is seeking an experienced Command Center Supervisor to plan and manage operations, oversee real-time monitoring, and lead incident response. You will coordinate with service providers, train staff, and ensure SOP compliance to maintain secure, efficient building and incident management.

The role requires a diploma or higher in FM/Building Services and at least 5 years in control rooms or SOC environments.

Qualifications

• Diploma or higher in Facilities Management, Building Services, Engineering, or related field.
• Minimum 5 years of relevant experience in control rooms, SOCs, or building management environments.

Responsibilities

• Plan and manage Command Center operations and personnel deployment.
• Oversee real-time monitoring of building infrastructure, safety, security, and IOCC platform.
• Lead and coach command center personnel in incident management and escalation procedures.
• Administer SOPs including emergency protocols and pre-planned responses.
• Coordinate with internal stakeholders, service providers and contractors for issue resolution.
• Perform weekly performance reviews and analytics, generating incident and building system reports.
• Train command center staff on latest technologies and industry standards.
• Review and update IOCC policies, systems and processes for continuous improvement.
• Serve as Site Incident Commander for major incidents when required.
• Ensure compliance with regulatory, security, and safety requirements.

Skills

Leadership

Incident response

Communication

Problem solving

Technical proficiency

Time management

Education

Diploma or higher in Facilities Management / Building Services

Tools

Building Management Systems (BMS)

Job description

Company: 1011 United Overseas Bank Ltd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

Duties & Responsibilities:

• Plan and manage Command Center operations and personnel deployment.
• Manageand supervise duty teams during each shift, ensuring smooth operations and optimal response to incidents and alarms.
• Oversee real-time monitoring of building infrastructure, safety, security, and emergency preparedness systems using the IOCC platform.
• Lead and coach command center personnel in incident management, escalation, and resolution procedures.
• Administer and ensure adherence to standard operating procedures (SOPs), including emergency protocols and pre-planned responses.
• Coordinate with internal stakeholders, service providers, and contractors for issue resolution, system maintenance, and crisis management.
• Perform weekly performance reviews and analytics, generating incident, operational, and building system performance reports for management.
• Conduct regular training and upskilling of command center staff in accordance with the latest technologies and industry standards.
• Review and recommend updates to IOCC policies, systems, and processes for continuous improvement.
• Assume the role of Site Incident Commander for major incidents when required.
• Ensure compliance with regulatory, security, and safety requirements.

Qualification:

• Diploma or higher in Facilities Management, Building Services, Engineering, or a related field.

Years of Experience:

• Minimum 5 years of relevant experience in control rooms, security operations centers (SOC), or building management environments.

Essential Skills & Competencies:

• Leadership and Team Management: Ability to supervise, coach, and mobilize duty personnel efficiently.
• Incident Response: Expertise in managing and coordinating emergency and urgent operational incidents.
• Communication: Proficiency in written and verbal communication to engage stakeholders and document responses.
• Problem-Solving: Analytical skills for root cause analysis and resolution of building operations issues.
• Technical Proficiency: Familiarity with Building Management Systems (BMS), security systems, or integrated facility management technologies.
• Adaptability and Time Management: Ability to multitask, manage priorities, and adapt to rapidly changing situations.
  

Knowledge /Skills (preferred):

• Attended/ Certified Facility Manager or Facility Management Professional by IFMA
• Attended/ Certified Green Mark Accredited Professional (Facilities Management)
• Attended/ Certified Fire Safety Manager
• WSQ Certificate in Facilities Management
• Security Supervisor (SS) License
• WSQ Senior Security Supervisor / Security Supervisor
• Training in Incident and Emergency Response, Contingency Management, and Stakeholder Engagement
• Training in building security systems and operations

Develop, Engage, Execute, Strategise

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.