Senior Officer, Integrated Operations Command Centre, Corporate Real Estate Services

1011 United Overseas Bank Ltd; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

1011 United Overseas Bank Ltd. seeks a Site Incident Manager to oversee shift-based operations and incident handling at our Singapore facilities. You will supervise duty teams, monitor building systems, and coordinate with contractors to ensure safety and continuity of critical services.

Strong leadership, experience in control rooms or SOC, and expertise with BMS and IOCC platforms are required. This role emphasizes compliance and rapid decision-making in dynamic environments.

Qualifications

• Diploma in Facilities Management or related field required.
• Experience in control rooms/SOC or building management environments.
• Strong leadership and incident coordination abilities.

Responsibilities

• Supervise and manage duty teams during each shift.
• Oversee real-time monitoring of building infrastructure, safety, security, and emergency systems via IOCC.
• Lead command center personnel in incident management, escalation and resolution.
• Enforce SOPs, including emergency protocols and pre-planned responses.
• Coordinate with internal stakeholders, service providers, and contractors for issue resolution.
• Perform weekly reviews and report incident and building performance to management.
• Act as Site Incident Commander for major incidents when required.
• Ensure compliance with regulatory, security, and safety requirements.

Skills

Team Management

Incident Response

Communication

Technical Proficiency

Adaptability & Time Management

Education

Diploma in Facilities Management

Tools

Building Management Systems (BMS)

Job description

Company: 1011 United Overseas Bank Ltd

About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description Duties & Responsibilities:

• Supervise and manage duty teams during each shift, ensuring smooth operations and optimal response to incidents and alarms.
• Oversee real-time monitoring of building infrastructure, safety, security, and emergency preparedness systems using the IOCC platform.
• Lead command center personnel in incident management, escalation, and resolution procedures.
• Administer and ensure adherence to standard operating procedures (SOPs), including emergency protocols and pre-planned responses.
• Coordinate with internal stakeholders, service providers, and contractors for issue resolution, system maintenance, and crisis management.
• Perform weekly performance reviews, generating incident, operational, and building system performance for management.
• Assume the role of Site Incident Commander for major incidents when required.
• Ensure compliance with regulatory, security, and safety requirements.

Qualification:

Diploma in Facilities Management, Building Services, Engineering, or a related field.

Years of Experience:

Minimum of 3 years of relevant experience in control rooms, security operations centers (SOC), or building management environments.

Essential Skills & Competencies:

• Team Management: Ability to supervise and mobilize duty personnel efficiently.
• Incident Response: Expertise in managing and coordinating emergency and urgent operational incidents.
• Communication: Proficiency in written and verbal communication to engage stakeholders and document responses.
• Technical Proficiency: Familiarity with Building Management Systems (BMS), security systems, or integrated facility management technologies.
• Adaptability and Time Management: Ability to multitask, manage priorities, and adapt to rapidly changing situations.

Knowledge /Skills (preferred):

• Attended/ Certified Facility Management Professional by IFMA
• Attended/ Certified Green Mark Accredited Professional (Facilities Management)
• Attended/ Certified Fire Safety Manager WSQ Certificate in Facilities Management
• WSQ Senior Security Supervisor / Security Supervisor Training in Incident and Emergency Response, Contingency Management, and Stakeholder Engagement
• Training in building security systems and operations

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

UOB is rated as one of the world's top banks, ranked 'Aa1' by Moody's Investors Service and 'AA-' by both S&P Global and Fitch Ratings.

With a global network of 500 branches and offices across 19 countries in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices throughout the region.