Insurance Customer Care & Sales Specialist

American International Group, Inc.; Singapore; Vor Ort; SGD 36.000 - 48.000; Vollzeit

Benefits dieser Stelle

Health Insurance

Zusammenfassung

American International Group, Inc. is seeking a Customer Care Consultant in Singapore to support multi-channel customer interactions across policy servicing, renewal, and new business. You will handle calls and emails, maintain CRM data, and aim for a high-quality customer experience.

The role emphasizes upbeat service, strong communication, and cross-selling opportunities within an office-based environment, with adherence to CCC KPIs and collaboration across teams.

Qualifikationen

• Excellent telephone etiquette and communication skills.
• Fluent in English; bilingual in Bahasa Melayu, Mandarin or Tamil preferred.
• Experience in customer service in a contact centre environment.
• Certificate in General Insurance preferred.

Aufgaben

• Handle voice and non-voice customer service and sales tasks for inbound channels.
• Update customer interactions in the CRM accurately and promptly.
• Deliver high levels of service and meet KPI targets.
• Proactively promote company products and services when opportunities arise.
• Escalate complex issues to Team Manager and support process improvements.

Kenntnisse

Customer service

Telephone etiquette

English fluency

Multilingual

Ausbildung

General Insurance certificate

Tools

MS Office

Call Center Systems

Jobbeschreibung

American International Group, Inc. is seeking a Customer Care Consultant in Singapore to support multi-channel customer interactions across policy servicing, renewal, and new business. You will handle calls and emails, maintain CRM data, and aim for a high-quality customer experience.

The role emphasizes upbeat service, strong communication, and cross-selling opportunities within an office-based environment, with adherence to CCC KPIs and collaboration across teams.