Insurance Claims & Documentation Specialist

LUMENS PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

LUMENS PTE. LTD. in Singapore is seeking a meticulous insurance claims administrator to monitor and manage end-to-end claims processes, liaise with workshops, surveyors, and insurers, and ensure timely updates until closure.

You will review survey reports, process invoices, track payments, maintain Direct Settlement Claims (DSC) records, and generate reports to support the claims team with accurate documentation and compliance.

Responsibilities

• Monitor and track insurance claims cases, ensuring timely updates and closure of outstanding claims.
• Liaise with workshops, surveyors, and insurance companies to follow up on claim progress and third-party claim matters.
• Coordinate vehicle inspections by arranging for surveyors to assess and document vehicle damages where required.
• Review survey reports and verify approved claim amounts prior to invoice processing.
• Prepare and process invoices, ensuring accuracy and completeness of all supporting documentation.
• Monitor claim payments from insurance companies and update payment records and outstanding balances in the system.
• Maintain accurate records of third-party Direct Settlement Claims (DSC) and update claim status trackers until case closure.
• Provide administrative support throughout the end-to-end insurance accident claims process, ensuring proper documentation and record keeping.
• Ensure compliance with company policies, procedures, and operational guidelines relating to claims administration.
• Generate reports and maintain claim-related databases and filing systems.
• Handle general administrative duties and support departmental operations as required.
• Perform any other duties and responsibilities assigned by Management from time to time.

Job description

LUMENS PTE. LTD. in Singapore is seeking a meticulous insurance claims administrator to monitor and manage end-to-end claims processes, liaise with workshops, surveyors, and insurers, and ensure timely updates until closure.

You will review survey reports, process invoices, track payments, maintain Direct Settlement Claims (DSC) records, and generate reports to support the claims team with accurate documentation and compliance.