Instructor Learning & Development (Weight & Balance and Dangerous Goods)

Singapore Airlines; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Singapore Airlines is seeking an Instructor Learning & Development to join the Learning & Development team. The role covers courseware development, course delivery and assessments in Aircraft Weight and Balance, Load Control and Dangerous Goods Regulations, ensuring staff stay certified to regulatory requirements.

Responsibilities include delivering training in person, virtually or hybrid, refining materials, supporting e-learning, and handling administrative tasks related to attendance, scores

Qualifications

• Experience in creating and refining courseware for regulatory domains.
• Ability to deliver instructor-led training in person, virtually, or in hybrid formats.
• Experience administering and scoring assessments with accuracy and integrity.

Responsibilities

• Deliver instructor-led training and assessments for Aircraft Weight and Balance, Load Control, and Dangerous Goods Regulations.
• Develop, curate, and refine courseware and learning materials with up-to-date regulations and processes.
• Support E-Learning design and development with SMEs and external providers.
• Coordinate learning administration activities including attendance, scores, certificates, and logistics.
• Coach Associate Trainers to improve delivery and upskilling.
• Evaluate training effectiveness and identify areas for improvement after courses.

Skills

Courseware development

Instructor delivery

Assessments administration

E-learning design & development

Learning administration

Trainer coaching

Training evaluation

Job description

The successful candidate will be part of the Learning & Development team. As Instructor Learning & Development, he/she will be responsible for courseware development, course delivery and assessments, in the domain of Aircraft Weight and Balance, Load Control and Dangerous Goods Regulations, to ensure SIA ground staff and relevant partners are certified to meet regulatory requirements.

Key Responsibilities:

• Delivery of Courses & Assessments:
  • Deliver instructor-led training and assessments, for courses in the domain of Aircraft Weight and Balance, Load Control and Dangerous Goods Regulations, whether it be in-person, virtual, or hybrid.
  • Ensure effective learner participation and engagement during courses, determined through an average course evaluation satisfaction score.
  • Ensure accuracy and integrity in administering and marking of assessments.
• Develop and/or Refine Courseware:
  • Curate, design, develop, and/or refine courseware and learning materials, incorporating up-to-date and relevant information on regulations, systems, processes, or polices, partnering internal stakeholders and associate trainers as required.
  • Structure courseware and learning materials for ease of understanding, learning transfer, retention, and applicability. This includes, but is not limited to, incorporating the necessary Aircraft Weight & Balance, Load Control documentation and Dangerous Goods Regulations in accordance with regulations by IATA, CAAS, or SIA.
• Support E-Learning Design & Development:
  • Partner the relevant internal line business units and outsourced e-learning development provider, to provide subject matter expertise and learning material(s) as required.
• Support Learning Administration & Engagement:
  • Work with the Learner Experience Team in handling and resolving matters pertaining to learning experience as required, including but not limited to, attendance taking, communication of assessment grades / scores, dissemination of assessment scores and certificates, local transportation arrangements, or pre and post course administration.
  • Support the coaching of Associate Trainers to upskill and prepare them to deliver classes.
• Evaluate training effectiveness:
  • Conduct post-course review to identify areas for improvement and refine programme (where appropriate) to meet the learning outcomes.