Instructor Learning & Development (Weight & Balance and Dangerous Goods)

Singapore Airlines Limited; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Singapore Airlines Limited seeks an Instructor Learning & Development to join the Learning & Development team. You will develop courseware, deliver courses and assessments in Aircraft Weight & Balance, Load Control, and Dangerous Goods Regulations to ensure staff are certified per regulations.

You will collaborate with internal stakeholders, design engaging learning experiences, and support E-Learning development and administration. Travel overseas may be required.

Qualifications

• Diploma in any discipline.
• ACLP or ACTA preferred.
• Active/current certificate in aircraft weight and balance, load control and/or Dangerous Goods.
• Experience delivering Dangerous Goods CBTA for Cargo/Passenger/Load Control.
• Experience delivering aircraft weight and balance and load control training; familiar with related systems such as Amadeus Altéa.

Responsibilities

• Deliver instructor-led training and assessments across Aircraft Weight & Balance, Load Control, and DG Regulations – in-person, virtual, or hybrid.
• Develop, curate, and refine courseware with up-to-date regulations, systems, processes, or policies.
• Support e-learning design and collaborate with internal teams and external providers.
• Assist Learning Administration: attendance, grade communication, certificate distribution, and logistical tasks.
• Coach Associate Trainers to upskill and improve delivery.
• Evaluate training effectiveness and identify improvements to meet learning outcomes.

Skills

Course delivery

DG Regulations

Aircraft Weight & Balance

Load Control

Courseware Design

E-learning Design

Stakeholder Management

Public Speaking

Education

Diploma in any discipline

ACLP or ACTA preferred

Tools

Amadeus Altéa Departure Control Flight Management

Job description

Job Description

The successful candidate will be part of the Learning & Development team. As Instructor Learning & Development, he/she will be responsible for courseware development, course delivery and assessments, in the domain of Aircraft Weight and Balance, Load Control and Dangerous Goods Regulations, to ensure SIA ground staff and relevant partners are certified to meet regulatory requirements.

Key Responsibilities

• Delivery of Courses & Assessments:
  • Deliver instructor-led training and assessments, for courses in the domain of Aircraft Weight and Balance, Load Control and Dangerous Goods Regulations, whether it be in-person, virtual, or hybrid.
  • Ensure effective learner participation and engagement during courses, determined through an average course evaluation satisfaction score.
  • Ensure accuracy and integrity in administering and marking of assessments.
• Develop and/or Refine Courseware:
  • Curate, design, develop, and/or refine courseware and learning materials, incorporating up-to-date and relevant information on regulations, systems, processes, or polices, partnering internal stakeholders and associate trainers as required.
  • Structure courseware and learning materials for ease of understanding, learning transfer, retention, and applicability. This includes, but is not limited to, incorporating the necessary Aircraft Weight & Balance, Load Control documentation and Dangerous Goods Regulations in accordance with regulations by IATA, CAAS, or SIA.
• Support E-Learning Design & Development:
  • Partner the relevant internal line business units and outsourced e-learning development provider, to provide subject matter expertise and learning material(s) as required.
• Support Learning Administration & Engagement:
  • Work with the Learner Experience Team in handling and resolving matters pertaining to learning experience as required, including but not limited to, attendance taking, communication of assessment grades / scores, dissemination of assessment scores and certificates, local transportation arrangements, or pre and post course administration.
  • Support the coaching of Associate Trainers to upskill and prepare them to deliver classes.
• Evaluate training effectiveness:
  • Conduct post-course review to identify areas for improvement and refine programme (where appropriate) to meet the learning outcomes.

Requirements

• Diploma in any discipline
• Advanced Certificate in Learning and Performance (ACLP) or Advanced Certificate in Training and Assessment (ACTA) is preferred
• Active/Current certificate in aircraft weight and balance, load control and/or Dangerous Goods.
• Experience in delivering Dangerous Goods Competency Based Training and Assessment (CBTA) Programme for Cargo Handling, Passenger Handling and Load Control and/or Dangerous Goods Category Training.
• Experience in delivering aircraft weight and balance and load control training programmes.
  • Experience with Amadeus Altéa Departure Control Flight Management (FM) system, or related systems, for load control optimisation.
  • Quick and accurate in performing load calculations and able to cite Dangerous Goods Regulations permitting or rejecting the carriage of a particular substance
• Confident and articulate when speaking in front of others, able to engage people effectively.
• Able to create a safe space for learning and have good classroom management skills
• Believe in lifelong learning:
  • To impart knowledge, skills, and attitudes to Learners
  • To be willing to learn new system functions, business processes, or service polices/processes in times of change
  • Seek to continually improve self in delivery of courses.
• Strong stakeholder management and collaboration skills within cross-functional teams
• Critical thinking and problem-solving skills:
  • To address and resolve unforeseen issues that may arise during courses
  • Answer queries or challenges posed by Learners during courses
• Able and willing to travel overseas to deliver training.

We thank all candidates for your interest in this position, and regret that only shortlisted candidates will be notified.