Institutional Client Experience Specialist Onboarding

Anchorage Digital; Singapore; Hybrid; SGD 60,000 - 90,000; Full time

Job summary

Anchorage Digital is seeking a Client Experience professional to deliver white-glove onboarding and ongoing account management for institutional clients across custody, settlements, and operations. You will partner with compliance, product, and sales to ensure a seamless go-live and proactive service.

The role requires 1–3 years in financial services or digital assets, strong communication, and the ability to coordinate with multiple teams.

Qualifications

• 1-3 years client-facing experience in financial services or digital assets.
• Experience supporting institutional client operations is a plus.
• Strong written and verbal communication with a client-first mindset.

Responsibilities

• Deliver white-glove onboarding for institutional clients across custody, settlements, and operations.
• Respond to inquiries timely and manage client transactions with risk-aware care.
• Collaborate with compliance, product, and sales to refine processes.

Skills

Client onboarding

Relationship management

Communication

Risk awareness

Cross-functional collaboration

Job description

Anchorage Digital is seeking a Client Experience professional to deliver white-glove onboarding and ongoing account management for institutional clients across custody, settlements, and operations. You will partner with compliance, product, and sales to ensure a seamless go-live and proactive service.

The role requires 1–3 years in financial services or digital assets, strong communication, and the ability to coordinate with multiple teams.