Global Client Onboarding Specialist

Intercontinental Exchange Holdings, Inc.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Intercontinental Exchange Holdings, Inc. is seeking a Client On-Boarding Specialist to join the Global Delivery Team. You will manage setup and configuration of client products and coordinate with Client Service, Sales, Product Management and IT to ensure a smooth onboarding experience.

The role emphasizes strong relationship building, clear communication of timelines, and meticulous documentation. You will travel to client sites as needed and support testing and deployment activities.

Qualifications

• Bachelor's degree or equivalent work experience.
• Experience in client service, finance or project management.
• PC skills – MS Word and Excel. Knowledge of Outlook, Salesforce, XML and SQL a plus.
• Tremendous interpersonal and communication skills.
• Excellent teamwork and collaboration skills.
• Solid customer service skills including excellent business judgment skills.
• Sound ability to multi-task in a fast-paced, time sensitive environment.
• Analytical skills to review data, apply logic and reason, and draw conclusions.
• Written and verbal communication skills in English and Japanese are essential.

Responsibilities

• Establish strong working relationship with clients throughout the onboarding process
• Communicate expectations and deadlines to clients and internal stakeholders
• Act as an escalation point throughout onboarding process
• Capture client requirements as needed
• Ensure product solutions satisfy client needs
• Confirm product solutions are compliant with external vendor policies
• Confirm product solutions meet ICE Data Services minimum product standards
• Manage client test/trial process
• Create and maintain proper onboarding documentation
• Coordinate hand-off to client service
• Provide client demos as needed
• Maintain accurate client communication records
• Ensure all internal stakeholders are updated on the progress of onboarding progress
• Communicate enhancement requests as appropriate
• Escalate issues when onboarding progress is at risk
• Travel to client sites when necessary

Skills

Interpersonal skills

Communication skills

English/Japanese communication

Attention to detail

Multi-tasking

Teamwork

Analytical skills

Microsoft Word/Excel

Outlook

Salesforce

XML

SQL basics

Education

Bachelor's degree or equivalent

Tools

Salesforce

XML

SQL

Excel

Outlook

Word

Job description

Intercontinental Exchange Holdings, Inc. is seeking a Client On-Boarding Specialist to join the Global Delivery Team. You will manage setup and configuration of client products and coordinate with Client Service, Sales, Product Management and IT to ensure a smooth onboarding experience.

The role emphasizes strong relationship building, clear communication of timelines, and meticulous documentation. You will travel to client sites as needed and support testing and deployment activities.